Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Deborah- We're very sorry that our Tint Rinse did not provide the results that you had expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laura D.
3 September 2023
It’s ok
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Laura D.
3 September 2023
It’s Very runny and gets all over. I feel like I’m wasting most of it. And it doesn’t really do much for my hair, sadly.
Laura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca A.
5 June 2023
Purple shampoo
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Rebecca A.
5 June 2023
First be careful it is very runny. Secondly I honestly didn’t see a change in the toning the brass in the hair color but it did make the ends blonder.
Rebecca - We're truly sorry that our Tint Rinse did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Louis A.
28 May 2023
Rinse
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Louis A.
28 May 2023
I can't say how the rents worked because it was not in my box
Louis - We are so sorry to hear the Tint Rinse (Blonde Neutralizer) was missing from your order! We have reached out to you in an email to assist with this matter. Keep an eye on your inbox for more details!
POSTED BY:
Cyn F.
14 April 2023
It helped a little
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Cyn F.
14 April 2023
It helped a little but I had to reach out for professional help.
Cyn - We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the neutralizing tones that you expected. We value every client and hope to continue helping you find hair perfection!
POSTED BY:
Rochelle J.
15 February 2023
didnt work
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Rochelle J.
15 February 2023
tried to correct the"ash" color dye that turned orange... didnt work
Rochelle - We're truly sorry that our Tint Rinse did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Bonnie T.
9 February 2023
Not my fave
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Bonnie T.
9 February 2023
I was disappointed in the tint rinse as I love all other esalon products. The rinse is thinner than other anti-brass products I’ve tried. For me, that meant it was difficult to get it to adhere to my damp hair long enough to work well. I felt like 90% of it rinsed down the drain without having worked well and results weren’t noticeable. I’ve switched back to another brand but would welcome a future trial run of this if the texture is changed for better bonding while damp.
Bonnie - We’re truly sorry that our Tint Rinse did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Anna D.
31 January 2023
Does the job
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Anna D.
31 January 2023
This does what it says it’ll do. I just wish the consistency wasn’t so watery.
Anna - Thanks so much for sharing your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tammy S.
27 October 2022
Did not help at all
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Tammy S.
27 October 2022
This made my hair too dark. I really like the light copper tones. This took those away 🙁
Tammy - We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Hello Geraldine - We're truly sorry that our Tint Rinse (Blonde Neutralizer) dried your hair out. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
We are so sorry to hear that the Tint Rinse did not meet your expectations. We do see that you have already worked with one of our Color Experts to address this issue. Please let us know if there is anything else we can help with!
POSTED BY:
Andrea E.
24 June 2022
Don't see much difference?
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Andrea E.
24 June 2022
This is a nice product. But I honestly don't see any difference in my color when I use the tint rinse?
Andrea - We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amy V.
3 June 2022
Did absolutely nothing to tone hair that turned orange
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Amy V.
3 June 2022
So disappointed did nothing to help with the highlight kit that turned my hair orange
Amy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Beth A.
3 May 2022
toner
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Beth A.
3 May 2022
I use this now and then, but really am unsure if it makes a difference
Beth - We're truly sorry that our Tint Rinse in the shade Blonde Neutralizer didn't work out for you. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Rachel K.
12 March 2022
Has the formula changed?
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Rachel K.
12 March 2022
I’m confused about this product. I used this before and it was the HOLY GRAIL of all neutralizers for blondes. It saved my hair when I was faced with a coloring disaster. However this time it didn’t seem to do much of anything at all. :( Very little toning of warm colors/brassiness. Has the formula been changed recently?? :(
Rachel - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Josephine - We're truly sorry that our Tint Rinse did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Louisa C.
1 January 2022
Don't recommend
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Louisa C.
1 January 2022
The Tint Rinse did not work well for me. It left my hair with many tangles after rinsing, even when I applied conditioner after using it. I found an over-the-counter product that works much better as far as toning and conditioning my hair.
I wish eSalon would sell the Toning Mask that comes with the color kit. The Toning Mask works so well, I would definitely add it to my order on a regular basis if given the option.
Louisa C. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Tint Rinse (Blonde Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Christina Landry
27 November 2021
Do not recommend
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Christina Landry
27 November 2021
Not sure this product is for me. It strips the color from my hair.
Christina - We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Debra P.
18 November 2021
Tint rinse
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Debra P.
18 November 2021
Have seen no effect on my hair with using this product. Disappointed!!
Debra - We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sherrie D.
18 October 2021
Not sure
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Sherrie D.
18 October 2021
I may have ordered the wrong tint rinse for my hair, but I didn’t notice any difference in my highlighted hair after using.
Sherrie - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not counteract the brassy tones from your color as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lia Y.
10 August 2021
No difference
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Lia Y.
10 August 2021
I really haven't noticed anything great about this product.
Lia - We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not perform as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Wendy K.
17 July 2021
Not the right one for me
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Wendy K.
17 July 2021
I chose this based on description and reviews. I have caramel brown color with lighter blonde highlights. I really wanted to use something to make my highlights pop. I tried it once, followed directions and nothing happened. Tried it for a second time, this time I used more and left it longer and I almost feel like it made left my base color with more reddish tones. I am not sure if I chose the right product for me or if it just didn't work for me. I would hate to order again, pay shipping and get it wrong. I was so hopeful after reading the reviews and couldn't wait to get it. Unfortunately I am a little disappointed.
Wendy - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide your highlights the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Mary - We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Alexandra R.
8 June 2021
Did NOTHING for my brassy orange hair! Can't get a refund!
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Alexandra R.
8 June 2021
My hair medium brown hair turned orange from the eSalon Light Set. Seriously, it turned NEON ORANGE. eSalon recommended I try Light Set again and pair it with the balancing Tint Rinse. I foolishly trusted the eSalon rep and tried it again.
Well, my hair turned orange again and the purple Tint Rinse did absolutely nothing for me. I used it several times, and all it did was foam up into a huge lather that seriously dried out my hair. My hair is a hideous bright orange and damaged and I'm so sad.
Here's the worst part!!
eSalon would not honor their 100% money back guarantee for me. Be careful with this company, they hide the fact that they only offer 1 refund per customer in the fine print. But that won't stop their representatives from encouraging you to buy MORE products to fix your hair, and then when that doesn't work, they will deny you a refund. Buyer beware!! I will never shop from eSalon again.
All I can do is hope someone who reads this will learn from my mistakes and save their hair from the damage and embarrassment I am going through by not purchasing the eSalon Light Set or Tint Rinse.
Alexandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Natalia J.
16 May 2021
Not sure about it.
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Natalia J.
16 May 2021
While it does make my hair feel silky, I don't see the effect of toning the brassiness out of my hair. Also, the next day my hair feels waxy. It only on the days after I use the tint rinse.
Natalia - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the neutralizing tones that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Elaine R.
29 April 2021
I have hot roots from your color
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Elaine R.
29 April 2021
My roots turned light and red from your color and my ends dark so they sent me purple shampoo no one followed up and did not care the shampoo did not work , no one followed up to see if there dish soap I was told to use fix my hair I was not going to use dish soap
JessezMom - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lori B.
3 April 2021
Meh
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Lori B.
3 April 2021
Pretty coming out of the tube, but no discernible effect on my hair.
Lori - We're truly sorry that our Tint Rinse in the shade Blonde Neutralizer did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Linda H.
27 March 2021
What am I missing?
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Linda H.
27 March 2021
Great reviews for this product; but I've used it two shampoos in a row and am not seeing any change to the unwanted red tones in my hair. Also, I'm not sure what happens in the shower with this product; but after both uses, my hair is very tangled and hard to comb through. While I will probably keep the product and may continue to use it, I don't see me re-purchasing.
Linda - We're truly sorry that our Tint Rinse did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Sylvia- We're truly sorry that our Tint Rinse did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Terri D.
2 March 2021
No difference
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Terri D.
2 March 2021
I was hopeful but the toner did nothing for the brassiness. Meh.
Theresa - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the neutralizing that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Katherine B.
2 March 2021
Didn't Work for Me
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Katherine B.
2 March 2021
I've tried this a few times since I got it and I haven't noticed a difference in my color.
Katherine - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Frances C.
19 February 2021
Tint rinse
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Frances C.
19 February 2021
I was promised this product to correct the brassiness from the highlights, but I haven’t received it, yet.
Frances - Thank you for reaching out. We're sorry to hear your order of Tint Rinse has not been received! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Victoria S.
11 February 2021
More nothing
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Victoria S.
11 February 2021
Dont ever send me as much as an email. I should sue you
Victoria - We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We value every client, and look forward to providing you with a product that will better suit your needs. We hope to continue helping you find hair perfection!
POSTED BY:
Beth B.
3 February 2021
Not worth it
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Beth B.
3 February 2021
I’ve tried several purple toning shampoos and this doesn’t really tone like other brands. It definitely didn’t make my hair look like the picture. My hair is at a level 9/10 and after using the rinse, it looked the exact same sadly. It does however make my hair super coarse. I will not be purchasing this product again.
Beth - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the neutralizing experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Whitney T.
25 January 2021
Didn't Notice a Change
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Whitney T.
25 January 2021
I didn't really notice a change in tone or reduction in orange/brassiness, especially after using the light set.
Whitney - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the neutralizing that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
DOROTHY G.
12 January 2021
Made hair coarse and hard to comb
Reviewed Colour: Blonde Neutraliser
POSTED BY:
DOROTHY G.
12 January 2021
I used this twice and after I used conditioner it made my hair coarse, dry, and hard to comb out. I am not using any longer so I wasted my money
Dorothy- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karla R.
11 January 2021
Did not reduce brassiness
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Karla R.
11 January 2021
I used this daily and my color remained to brassy.
Karla- We're are so sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sandi M.
29 November 2020
Works OK, but the container leaks
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Sandi M.
29 November 2020
The toner works OK, but the container leaked from the first time I used it. I have to store it upside down and be VERY careful that it doesn't leak all over the place.
Sandi - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ruby G.
29 November 2020
Not for me
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Ruby G.
29 November 2020
I have natural dark brown hair with a lot of red tones. I have dyed my hair dark blonde for a while and I noticed the tint does not help my hair. It may work on blonde or natural blonde hair but not on mine. It’s hard for my natural curly hair to catch the color correctly and moisturize. This tint makes my hair feel a little stiff after I use it.
Ruby- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Tracey- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not perform as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kristy L.
12 November 2020
No difference
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Kristy L.
12 November 2020
I didn’t notice any difference after using this product. Had a nice lather tho.
Kristy - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Emily K.
3 November 2020
I’m on the fence
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Emily K.
3 November 2020
My stylist suggested this to me as I was worried about brassy tones after my strand test, so I ordered it. As my blonde highlights are still growing out, I liked how it maintained their cool tone.
But my issue is that this was my first time doing a root touch up and this product hasn’t toned down my orange roots after two uses. Since you’re only supposed to use it two times a week, I’m not sure what to do now. I’m unhappy with the warmth of my roots but I don’t want to damage them by re-dying. I’m used to going to the salon and I simply don’t know what to do to fix things.
Emily- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laurie K.
31 October 2020
Not good for my fine hair
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Laurie K.
31 October 2020
The blue tone was really effective to neutralize my brassy color. However, it made my hair feel dry and frizzy. Would use it again if my hair liked it.
Laurie- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the moisture and texture that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Karen - We’re truly sorry that our Tint Rinse (Blonde Neutralizer) cost did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Thalia P.
16 October 2020
I didn’t see any changes
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Thalia P.
16 October 2020
I tried it many times but I don’t see any changes .
Thalia- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Lydia- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the tone and balance that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mery P.
18 September 2020
This was horrible!!!!!
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Mery P.
18 September 2020
My beautiful gold and platinum highlights were gone with just one use and my hair is now all one shade without dimension. I am so upset I wasted the money I paid for my highlights 6 weeks ago.
Mery - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Maureen - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Shelly H.
4 September 2020
No.
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Shelly H.
4 September 2020
After what happened with my color, I won't use any of their products.
Shelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amy P.
26 August 2020
Sticky
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Amy P.
26 August 2020
Even after rinsing well, my hair was sticky from the residue. Even worse, it did nothing to tone down the bright orange tones left from my "custom" medium ash blonde. Total waste of $$$
Amy- We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Lady- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not have the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Valerie N.
5 August 2020
Didn't do a thing
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Valerie N.
5 August 2020
I have some gray hair and normally use the hair color pretty close to my natural. I always do it at the salon, and sometimes at home with the hair color recommended by my hair dresser. This time I took a leap of faith because I thought it might be a good idea to try a different hair color brand, still used the same color though.
The outcome was just horrific. I have never in my life had such a terrible hair color experience. I would understand how my hair turned completely green-orange if it was a different tone from my natural hair color. In this case it was very close, so I find it simply unacceptable. Never again.
Valerie- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laura W.
1 August 2020
Didn’t do anything
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Laura W.
1 August 2020
I have highlights that have turned brassy. I was hoping this would tone them more ash but I honestly can’t see any different. I’ll try it again because I’ve got a whole tube. I left it on for three minutes too. The lather was nice.
Laura - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Damaris
23 July 2020
Waste
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Damaris
23 July 2020
Unsure why sent a blonde neutralizer when custom color was baby poop brown just over all disappointed with color
Damaris - We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Cheryl- We're truly sorry that our Tint Rinse (Blonde Neutralizer) was not the shade that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Debi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Marilyn - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Suzanne S.
22 June 2020
Itchy Scalp!
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Suzanne S.
22 June 2020
I've been using the blonde neutralizer for a while and liked the results. However, over time my scalp started itching and the itching has increased to the point of being a constant issue. I've never had scalp issues before and don't see any flaking of any sort. I have stopped using Tint Rinse and the itching is subsiding. I suspect I developed a reaction to this product.
Suzanne - We're truly sorry to hear you may have developed an allergic reaction to our Tint Rinse. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mary M.
22 June 2020
tacky
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Mary M.
22 June 2020
after this tint rinse dried, my hair got sweaty from being in the sun. My hair then had a tacky, sticky feeling to it, ok, if you don't get sweaty outside
Mary - We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Shelley B.
15 May 2020
Just okay
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Shelley B.
15 May 2020
It did extend my color but I felt it was drying and really had to condition after
Shelley- We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Laura K.
5 May 2020
Didn’t remove / tone the brassy from my blonde
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Laura K.
5 May 2020
I really wanted this to work but was pretty disappointed. It didn’t seem to remove or tone the brassy from my hair at all. I’m naturally a light ash blonde so I didn’t think it’d take much. It did however make my hair feel nice!
Laura- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not remove the brassiness from your color as you expected. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Kimberly S.
5 May 2020
Tint rinse
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Kimberly S.
5 May 2020
This doesn’t seem to work on my hair for some reason. Love the smell and still use it.
Kimberly- We’re truly sorry that our Tint Rinse (Blonde neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Norah K.
23 February 2020
Not happy with products
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Norah K.
23 February 2020
Did not gone the yellow at all. In fact hair seemed more yellow. Very disappointed with products!
Norah - We're truly sorry that our Tint Rinse did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Ronni - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Blonde Neutralizer). We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
Ekaterina - We're truly sorry that our (Tint Rinse (Blonde Neutralizer) did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Hilda
23 January 2020
I don't know if I like or not
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Hilda
23 January 2020
I used this product two times so far. I feel my hair more dry and is breaking on little pieces.
Thanks
Hilda - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jody D.
2 January 2020
Appreciated the tint rinse but ineffective
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Jody D.
2 January 2020
I appreciated eSalon's prompt effort to correct a bad color experience, and the tint rinse arrived 48 hours later, however it did not tone down the orange hair or correct the problem. I did have to go into a salon to have a color correction treatment done. I learned that color by mail order just is too risky for me despite the friendly and prompt service from Salon.
Jody - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Blonde Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. Please let us know if there is anything else we can do to help!
POSTED BY:
Darlene N.
2 December 2019
Can't tell the difference
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Darlene N.
2 December 2019
I don't want to say anything bad about this product because it's my hair color is so drab I can't tell when I use it and when I don't so I'm not going to say anything bad about it
Darlene N. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lisa G.
10 October 2019
No good
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Lisa G.
10 October 2019
Feels very bad in hair. Doesnt smell to good eithier.Turned my hair orange. I was sent replacement bottle that turned my hair dark red. Very unhappy. I would so like to be refunded. I wish they had of told me from the beginning I couldnt go blonde from light brown with this product. I was told I need to go to professional salon. Thanks for telling me after I put this eye burning awful smelling product in my hair.
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Teresa G.
28 September 2019
Doesn't really work to tone brassy hair very well
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Teresa G.
28 September 2019
It may have toned my hair slightly, but really wasn't effective. It was sudsy, and kind of weird. I think it added to the drying effect the color had already had.
Teresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
missy F.
12 September 2019
blonde reutralizer
Reviewed Colour: Blonde Neutraliser
POSTED BY:
missy F.
12 September 2019
I would say the label on this item is inaccurate. I have had a neutralizer applied periodically over the years at the salon and this product does not do the job. It also dried out my hair quite a bit which was surprising. Love many of eSalon's products but you may want to go back to the drawing board with this one.
missy - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Katy F.
4 September 2019
Don’t buy
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Katy F.
4 September 2019
I’ve used store brands that make more of a difference than this tint rinse.
Katy - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Michelle - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sheila B.
12 August 2019
disappointing color - too mush brass still
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Sheila B.
12 August 2019
I made sure to notify eColor that my hair tends to turn RED and to please do not even place one drop of any form of red in the color. Well - they did and my hair was brassy! They sent color number 2 and lightened it - there is still brass. While the kits are nice and convenient - they can't get it right if your hair lends to a brass and you do not want brass/red.
Many of their photos feature red or brass tones - should have been a flag. The neutralizer does not eliminate brass - a misconception by many colorists.
Sheila - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Blonde Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Nancy - We're sorry to hear that you were disappointed by your experience with our Tint Rinse. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Lanny F.
21 July 2019
Very runny
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Lanny F.
21 July 2019
This seems to cut out a bit of the yellow tones in my highlights but the product itself is really runny like water, makes it a bit trickier to pour out without getting too much out... Also in a plastic tube which I'm trying to steer away from.
Lanny - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Blonde Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Karen B.
2 July 2019
Minimal results
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Karen B.
2 July 2019
No difference when used as recommended. I left on 2x longer and it helped some but didn’t last.
Karen - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Patricia P.
29 June 2019
Not what I expected
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Patricia P.
29 June 2019
I guess I didn’t understand that this worked just like the toning mask only it doesn’t condition your hair. I thought it was like a typical rinse that colors your hair. Maybe just add conditioner to this
Patricia - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Blonde Neutralizer). We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Jane - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Blonde Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Joanne D.
5 June 2019
Tint rinse
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Joanne D.
5 June 2019
I do not like anything this blue or purple in my hair! After rinsing my hair felt better but I think I glowed. I will not use this rinse. I also felt that it took some of the nice color I just put in, out as in made my hair seem much lighter in color, I do not want glowing hair. I want a nice soft color.
Joaane - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Blonde Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Tami - We sincerely apologize for the experience you had with our Tint Rinse (Blonde Neutralizer). We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Christina- Thank you for your feedback. We're always looking to improve our service and products and truly value everything our clients say. We hope to continue helping you find hair perfection!
Brandi- Thank you for your feedback. We're always looking to improve our service and products, and we value everything our clients say. We hope to continue helping you find hair perfection!
Frances- Thank you for letting us know! We look forward to hearing your feedback once you have tried our Tint Rinse. We hope you enjoy!
POSTED BY:
Kelly A.
7 March 2019
Still brassy
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Kelly A.
7 March 2019
I was thinking that was would be the equivalent of a purple toning shampoo I had bought at the beauty supply store that was amazing. This is more of a drugstore version and really doesn't do a great job on brassiness. I guess you get what you pay for LOL
Kelly - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Nyla D.
28 February 2019
Worst!
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Nyla D.
28 February 2019
Dryed up my beautiful hair so much that I’m struggling to get moisture back in them.
Nyla - We're truly sorry that our Tint Rinse did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ann R.
12 February 2019
Very Harsh
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Ann R.
12 February 2019
Makes my hair feel like straw. I have only used it once because of this.
Ann - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Blonde Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Diane M.
17 January 2019
Tint.. Replacing the HUE..?
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Diane M.
17 January 2019
This tint is thin and really messy. It isnt as easy to use as the DEVOTED to HUE.
They should bring back the HUE product..
Diane - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection.
POSTED BY:
Ashley C.
9 January 2019
Made no difference
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Ashley C.
9 January 2019
Having used purple shampoo with good results before and seeing all the good reviews this has I’m so confused. This did nothing for my hair. I even tried putting it on my hair dry - still no change.
Ashley - We're truly sorry that our Tint Rinse did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Michelle R.
20 November 2018
Blonde nuetralizer
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Michelle R.
20 November 2018
Didnt do much for my brassy hair. I have light brown with blonde balyage. I thought it would help my blonde but it didnt really do much.
Michelle R. - We’re sorry to hear that you were dissatisfied with our Tint Rinse. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Teresa W.
30 October 2018
Tint rinse
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Teresa W.
30 October 2018
dislike, buy a quality shampoo that contains the blue
Teresa - We're truly sorry that our Tint Rinse did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Martha D.
12 October 2018
Hair
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Martha D.
12 October 2018
Don't look like it does anything, hair looks no different.
Martha - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Peggy - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Blonde Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Debbie D.
25 July 2018
Not enough neutralizing
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Debbie D.
25 July 2018
Tint rinse does add shine and does neutralize some of the brassiness but not enough keep using in.
Debbie - We're truly sorry that our Tint Rinse did not provide the neutralizing you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Aurelia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heidi S.
20 June 2018
Didn't seem to do anything
Reviewed Colour: Blonde Neutraliser
POSTED BY:
Heidi S.
20 June 2018
This product didn't seem to make any difference in my hair.
Heidi - We're truly sorry that our Tint Rinse Blonde Neutralizer did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
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