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Custom Colour Set
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67 726 Verified Client Reviews |
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Too dark.I keep trying to get the color lighter. My hair is actually lighter than the formula they send. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - Thank you for leaving us feedback on your order. We apologize you were unhappy with your color being darker than expected. Upon reviewing your account, I was able to see that we reformulated your color to go lighter. If you should need any more changes made to your color, your colorist would be more than happy to make those changes! |
No longer want to use productNo better for my hair than loreal. Thanks for trying. 0 of 0 people found this review helpful. Did you? |
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made hair brittleFirst off I have always dyed very light blonde and actually went darker than usual when i started using esalon. It made my hair very brittle and very susceptible to heat. I have used a straightener in the pass with the protective heat spray as to not damage my hair. Since I started to use ESalon i have had to cut my hair several times as it has burnt my hair n(I have not changed the heat setting) I actually tried to lower the heating but with the same results. my hair is fried, I do not understand this so i am taking a break from this color to repair my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz K. - We sincerely apologize the color not only came up too dark, but that you feel that our product damaged your hair. Since your eSalon experience has been unsatisfactory, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
gloss hair colorPlease add gloss to all my hair color orders. I see you are shipping hair color now. Please ship hair color gloss separately anf don't wait for next order. I will wait to color my hair until it arrives Thank you Sandy Evans 0 of 0 people found this review helpful. Did you? |
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Not quite there yet!I really need it just a touch blonder. One more go with you before I give up! 0 of 0 people found this review helpful. Did you? |
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It's alrightI love the packaging. I especially liked the shampoo and the conditioner. I wasn't too impressed with the actual hair color. I think I can get better results with drugstore hair color. 0 of 0 people found this review helpful. Did you? |
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Didn't stayThe color washed away in 9 days and I used shampoo and conditioner , color boost. All from e.salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
I like it but is still to Dark for me...I love the product with a few more tweets maybe we get right for me... 0 of 0 people found this review helpful. Did you? |
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Didn't last longI did love the color, but I dye my hair to cover my gray hair. This hair dye lasted just as long as the over the counter brands that I normally purchase. Since that is the case, it's more convenient to buy my dye from the store. 0 of 0 people found this review helpful. Did you? |
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I asked for a plum and got even more redI asked for my hair color to be adjusted to a more purple/plum hue instead of a red/burgandy. My first hair color was perfect to my natural color. I couldn't have been happier, if that was what I was looking for! When I received my color the 2nd time and saw the changes from the original, there was more red (by the percentages) I even called esalon to inquire about what the color numbers meant and the percentages. I explained that I wanted a more purple tone than red. The person I spoke with reassured me that red and blue make purple and it would come out like a plum/eggplant color instead of red (altho the color diagram did not reflect that). Needless to say my hair is now light brownish red than a deep burgandy or plum. Will see what the 3rd time brings. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re sorry that you were not 100% satisfied with your color results. Since the color did not turn out as you expected, we we see that your colorist has already adjusted your order based on your feedback. Again, we apologize that you were not totally satisfied with your experience. |