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Custom Colour Set
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67 695 Verified Client Reviews |
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Washed outI've washed my hair twice since I last used the colour and at first it looked great covered all the grey but not it just seems like it's washed out now 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie G. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
purple tintI am very disappointed in the color. It is to dark and has a purple tint, I wish to cancel any future color products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacklyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn't do anything on my rootsI have naturally blonde hair but dye it red. With any other brand I've purchased, it will cover my roots. This didn't. I will need to dye my hair again because my roots are still showing a different color. Honestly so unsatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
I want to unsubscribeI want to unsubscribe immediately! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It did nothingI followed all instructions, I've been doing my hair at home for nearly 20 years and even used eSalon back in September of 2020. This time around it should have been darkest brown with intense pearl (I requested a purple like pearl) My hair looks exactly the same as it did before coloring it. It's a light-medium brown. I've never had a hair color not take and fairly irritated I wasted over an hour and $30 just to have the same color I started with. If I could give 0 stars, I would. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Covered grays, Dried out hair.My curly hair (which needs a lot of moisture) was immediately dried out by this product. While it covers my grays well, the color was flat looking and the ends were dried out right away even though I followed the instructions to the letter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Terrible coverageI was very disappointed in my first color. There was absolutely NO grey coverage. The color itself wasn't horrible but I needed to tone out the brassiness. I was supposed to get a replacement color which I never got either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Never received my order and I cannot speak to anyone about itMy apologies. I found it. I mistook the box for a different order. Still, I think the shipping is wacky and I hope there's a way to actually reach a person if I should ever need to. Again my apologies for the erroneous review There's no phone number that I can find on this website and the support link just leads me in circles. Also, I find it very strange that the shipment originates from Anaheim, CA, however it ships several times across states all the way to New York. I live 1/2 hour from Anaheim. I could have picked it up 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback. We’re glad to hear you've found your package. We take our clients' feedback to heart and continue to improve our products each and every day along with our customer service. We hope to continue helping you find hair perfection! |
Wrong colorThe color turned my hair black which is not what I wanted at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaile - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ReturnedI return the product right after it was sent to me I am still waiting for my credit that's what I was told when I called and they said they couldn't stop the shipping just send it back Return to Sender. I went to the post office and I did this have you received the item back yet so I can be credited? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGerry - We truly appreciate your feedback! We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |