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Custom Colour Set
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67 669 Verified Client Reviews |
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Not what I asked forI asked for a neutral dark brown, it came out black... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Communication is poorMy first color for my roots was way too light, so now my roots are much lighter than my prior color which looks odd. I requested a darker color for my next order and emailed several questions. I do not know how much darker my color should be. Although the site says we can have a personal consult, I see no way to arrange this. I never received a confirmation of my order (but then found on the web site that it had been placed -- but I would prefer to discuss how dark the color should be and not experiment). I have never received a response to any of my questions and no one has contacted me. Last, I have very dry, curly hair and prefer to use my own products to shampoo and detangle. There is no need to send me these items. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeatrice L. - We’re so sorry to hear that you were unsatisfied with the miscommunication and the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorI received the color and di my hair last night. I specifically said I did not want my hair to turn any kind of red, Its red not a dark red buts red. I had no blonde hair, I didnt want my hair to be that dark either. So please cancel my subscription. You told me i needed to use a different color and I did. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover againI just colored 5 minutes ago and gray is not covered this has happened too many times will not use the product again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica B. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Tough greys?I was going fir a neutral light briwn. The salon team recommended I do a two step process with a gold filler first. Unfortunately this has left me with a very brassy light brown. Further it doesn’t cover my greys, just makes them brassy. It will wash out quickly . I’m frustrated as I either end up with very bleached white streaks when I get it professionally or I end up with a color that is not natural and very brassy when I do it myself. I’m wondering if I’ll just have to go a full year and grow out my natural color with lots of grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MehThe color was okay. The packaging was fancy and they did their best to impress me by sending 2 bottles with different peroxide volumes. Problem is that they got it totally backward. They wanted me to put the 15 volume on my roots and the 20 volume on the ends. How does that make any sense at all? Anything lower than 20 vol peroxide will not cover grey very well and having to mix 2 bottles is pointless and annoying. Not to mention that I was depositing color not lifting color so if they wanted to really impress me they would have sent 10 volume for the ends. Then they turned around and auto charged me for more color 10 weeks later without checking with me. In normal times, okay, maybe, but THERE IS A PANDEMIC GOING ON. I need my money for rent not hair color and the ONLY way to cancel is to call during business hours. This whole experience has turned into a huge hassle all around. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxann J. - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help. |
Cute box and kit.Still had reddish tint which I got this to avoid...but this kit was very cute and organized. It just didn’t add any color to my roots or seem to make a difference with my hair at all, just gave me a red tint to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandie W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not reach up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Product was damagedI was very eager to use this product because of the great reviews online. The box arrived damaged and color had leaked all over the instructions and my counter. It was unusable. I have sent 3 emails asking for replacement with no response. I would be willing to try again and adjust my review if you can send me undamaged product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane C. - Thank you for your feedback! We are truly sorry to hear your order arrived damaged and any miscommunication. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Got the job done but definitely not salon qualityMy hair is currently dried out and my roots are lighter than the middle of my hair but my ends are lighter than that, somehow. I have a bunch of shade differences that weren’t noticeable at first but have come to light as I’ve washed a few times. Overall, it got my roots done and no more greys but I’m not happy about how dried out it left my hair or the splotchy colors. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not diminish the red tone in my hairI had light blonde highlighted hair. My natural color is a light ash brown. I had dyed my hair brown and my hair pulled through red/copper tones. I used this kit in hopes that it would rid my hair of the “shiny penny” color. It darkened the red color to a deeper red tone and faded quickly back to the dreaded copper shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra S. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |