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Custom Colour Set
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67 642 Verified Client Reviews |
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Not trustable company, a scamI have tried to leave a review several times each time it would erase itself. In June I slpurged and ordered the hair dye. And within a week the grays on the mid line of my head and sides of my face returned. I e-mailed a complaint because it's supposed to be a 100 % guarantee. And asked them to rectify the situation. If not i no longer wanted their product I gave them a month to do it. I never heard from them til i was looking at my bank account and it was showing a -127$. It was do to them taking money out for an order I didn't want. I begged them to fix the situation even give me the amount for the hair dye so i had some money to buy my grandchild who lives with me and I support us on SSI. They would not do nothing. $127 for a hair dye ridiculous. Then I figured I might as well yous the hair dye. Chunks of my hair fell out in the shower I have a balled spot now. I strongly suggest no one uses their product. And please watch your bank accounts with this scamming company. Do you know how sad I was not to be able to buy my 3 year old grandchild a b-day present due to this company without a conscious. If my hair does not grow back they will be sued. I doubt they will post this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We apologize for the confusion regarding your account. We see you've been in touch with one of our associates and received a full refund for this order per our 100% satisfaction guarantee. We are glad we could help! |
Go to a professionalI have used this product 3 times. Followed all instructions and the results haven't been like they said. I am disappointed. I was really hoping to save money. I should have known better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
WTF?Color did not turn out as expected. It is a very dark, un-natural looking, brick red color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color reviewI like the convenience of the product however it dried my hair out even though they supplied you with shampoo and conditioner. The color was great! But I need 6 ounces of color not 4 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVera - We're sorry to hear you felt the color dried out your hair. We see you've already spoken with one of our associates who helped you figure out what to do with the color. We look forward to hearing more of your feedback in the future. |
color stayed in - couldn't wash out.The Color team brilliantly modified my color. However, when washing out the color, there was green at my ends that wouldn't wash out. Very frustrating. Plus my hair now seems damaged. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We're sorry to hear that your ends turned green and your hair felt damaged with your recent color order. Your licensed colorist is working on new formulation that should address this issue. Look for our follow-up email for more information. |
Turned my hair OrangeI will not be ordering again. After applying for the second time with a supposedly corrected formula (the first was too yellow and didn't cover grey very well), my hair turned orange on top, yellow on the rest, and I still had grey. I had to see my beautician to have the color corrected. She was not able to completely get the color out, so I have to wait to grow it out. I didn't even want to try the highlights I ordered for fear of huge streaks of white in my orange hair. Sixty-five dollars of product down the drain. When I saw the beautician, she said that the reason my hair turned orange was because of my hair type and texture. Even the medications I am on can change the chemicals in my hair. There is a reason why beauticians go to school, they learn how to treat each kind of hair and know how to ask the right questions. I will never try to save money (ha-ha) and try to do it myself again. Having the color with simple directions is not a substitution for professional application. I am very disappointed. I gave the brand new color and highlights I had just received to my beautician. I didn't want to be tempted to use it again. I don't recommend this product at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We are sorry to hear your color did not come out as expected. As you mentioned, medications can have an impact on hair color results. This is why we recommend always performing a strand test before your color application. We see you have talked to your licensed hair colorist to resolve this matter. We are happy we were able to help. |
Not as expectedMy hair turned out darker than expected and my hair also felt sticky and unhealthy. I was excited about this but I wasn't impressed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected and left your hair feeling sticky and unhealthy, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Good color, i loved the copper huesIt blended well with my hair, was not too dark or light. I only left it on for 15 minutes each section of three. My blonde stuck through. The texture ended up being dry. I love the color of the hair on the main page. Am I able to get a blend towards that color? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - At eSalon we are always happy to adjust your color to suit your changing color goals. Your licensed eSalon colorist will update your Custom Color Plan before your next order! |
custom hair colorThe brown part comes out too dark. I would like something closer to honey brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Hated itThis was my second box and i absolutely hated it. I have used the red/burgundy color my whole adult life and this second box was no where near what i ordered, turned my hair a brown color and i had to go to a salon to get it re-dyed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |