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Custom Colour Set
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67 610 Verified Client Reviews |
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Custom Hair ColorI followed the directions exactly, but this hair color was very flat looking and did not cover the grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBritt - We’re sorry to hear that you felt your hair color was flat and did not cover your greys. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to provide a color to better suit your needs. So we have credited your account for one complimentary hair color order. A member of our Color + Care Team has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results. |
Scalp Broke OutThe color was ok, nothing spectacular or that I haven't achieved from other box colors but my scalp broke out in sores as a reaction to something in the color. Would not recommend to anyone worth any skin sensitivities, I haven't broke out this bad from color since I bought cheap dollar store color years ago. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re truly sorry that you were disappointed with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every color order. Because of your reaction and dissatisfaction regarding your color, a representative has refunded you for your color. Again, we apologize that you were unhappy with your experience. |
ColorI love the color and how it makes my hair feel, but I think I'm in need of something to cover the greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Looked naturalNot as blond as I would like but it did lighten the color for the winter months.. This company save your details though and dispatch another color out to you without asking if you wanted it first, I didn't like this so will not be using them again.. Be aware when handing over your details 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDerek - We apologize for any confusion regarding our service. Before placing their first order on our website under our 50% off deal for new clients, customers are shown a checkout page explaining that they are joining the Hair Color Plan. In addition, clients can stop, modify or cancel the service at any time by logging into their account or giving us a call. Upon reviewing your profile, we see that you successfully cancelled your Hair Color Plan, so we won't send you any further order unless you contact us first. |
Custom hair colorI have darker hair in the back and lots of white hair in the front and after two attempts including having to spend an additional $6 at a beauty supply store .....it still did not solve my issues... Not ordering again...going back to my $6 color from the local store.. I gave it two different trials and...no happier result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Color too lightI love the color but it is too light compared to the rest of hair that came out black. It doesn't look good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalice - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Custom Hair ColorHmm... I wanted to try this as it is advertised to be so much better than box and more affordable than a salon. My personal experience is it did not do any better than box color for gray coverage and my hair didn't feel any better than when colored with my normal box color. For the price - I would not recommend. 0 of 0 people found this review helpful. Did you? |
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Anna PDid not cover my gray properly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Shampoo hard on your eyes.the colour was easy to apply more like a gel, but the problem for me was to wash it off. the gel got gelled and had almost like gummy texture and would not dissolve in the shower. The gel came off with the first shampoo but I had residue on my scalp. the conditioner is like any regular shampoo/conditioner. the colour didn't take very well, even after following all the instructions I could still see my roots and the overall colour was the same than before which was nice because that's what I like. 59 of 63 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We're sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
never will get agenthe die burnt my forhead and did not like the color and broke out in hives 19 of 20 people found this review helpful. Did you? |
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Response From Our ExpertsMarciea - We're truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you've experienced an allergic reaction, a representative has refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery. |