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Custom Colour Set
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67 857 Verified Client Reviews |
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Not happy with newest color setThis newest color set had a new shampoo and conditioner that had too strong of a fragrance and didn't seem to make my hair feel as soft as the previous shampoo and conditioner. This set also seemed to have less color and only had 1 set of gloves in it, when it normally has two. Also the last 2 times I have used the coloring, it is not covering the grey at the temples and widows peak even though I am putting color there first and leaving it on for 20 minutes before starting the rest of the coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMimi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not for meDidn't opened the product. Too dark? Are unopened bottles returnable? Would like a lighter color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTatiana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hair became redThe tone made my hair more red and did not cover all the greys despite using it for 5 minutes more than recommended. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not HappyThe color was not dark enough. My hair looked ashy I usually use a product that leaves my hair jet black and shiny. My husband even noticed the dullness of the hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color not noticeableI was very excited to use your product. But disappointed when I had to stand in the light to see the red in it. My friends didn’t even notice I had put a color in it. I’m hoping this other color will pop 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVivian - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesnt cover grey hairThe colour didn't cover my greys. The colour didn't even show on my natural hair which was disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJahan R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not worth itNo better than Loreal for the money. Shampoo which was part of the instructions and should have been in package wasn't there. Not a good first impression Will not have a second impression. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not good colourColour was too strong. I tried it twice more but each time asked for changes. I’ve now given up with it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsA D. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
COLOR NEEDS TO BE A LIGHTER SHADE BROWN...NOT YOUR FAULT.AFTER 2 ORDERS, IT TURNS OUT THAT I NEED A LIGHTER SHADE OF BROWN...JUST A BIT. I WILL USE WHAT YOU LAST SENT ME , BUT PLEASE HOLD NEXT ORDER FOR 4 WEEKS . THEN SEND AN ORDER OF LIGHTER SHADE BROWN. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSerena - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Orange roots, not ash!Turned my silvery grey roots to orange. Color has red in it maybe? I am more that 50 percent grey and HAD a level 8 blonde highlights...until I had to tone it all myself to try to blend this out. Now I gotta go to the salon to spend more money. This company is a waste of time and money. Got better results from l'oreal. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel -We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |