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Custom Colour Set
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67 589 Verified Client Reviews |
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Amazing!!!I have not colored my hair at home for years. My hairdresser recently quit, so I was nervous to do it myself. I LOVE the color your stylist helped me with. My hair looks amazing. And the texture and shine of my hair looks great too. 0 of 0 people found this review helpful. Did you? |
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Beyond satisfied! Can't believe how fast/easy/long-lasting it really is.I was a skeptic! I'm so happy! I followed all instructions including sending photos and the color match is perfect. The instructions are clear, it takes so much less time than the salon, and the results last as long as the salon. And it's a FRACTION of the price of the salon! I hated feeling dependent on the salon's schedule, now I'm free! This service ROCKS. 0 of 0 people found this review helpful. Did you? |
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LOVEI received my hair color today and absolutely love the results. The box that it came in and all the little attention to detail was amazing and super cute. I’m trying to figure out how to upload a before and after photo! 0 of 0 people found this review helpful. Did you? |
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Hair turned orange againI don’t know if something changed in the formula but my hair turned orange especially at ends and right at the roots where the gray was. Wish it wasn’t so 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrista- We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Received it after more than a month….I received my order after more than a month, and the box was completely torn apart and damaged as well as the supplies inside. When I contacted customer support before I receive the package, they told me that I would have to talk to my local postal carrier and that it wasn’t their problem. If you’re going to be a hair product shipping service you probably should have reliable shipping. They did offer to send another box but at that point I wasn’t interested. It’s unfortunate because I had heard good things about esalon and was excited to try them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Miranda, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Red-ish tintI chose this color in the believe that it would match my own dishwater ashy medium blonde. It was the coolest medium blonde in the chart. It has a distinct red tint though, which made my regrown roots seem even more grey than before. Needs a lot of adjustment to fit my natural haircolor and conceal my greys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaj - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No customer serviceI purchased this and was unhappy with it so contacted customer service. I have now contacted them twice and have received no response. Do not buy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabriella S. - Thank you for your feedback! We're very sorry to hear that you didn't receive our emails. We have replied to every email, but if you did not see them in your regular inbox, they may have gone to your spam or junk folder. Please keep your eye out for a new email from us, we're happy to help in any way we can! |
Great ResultGreat colour, very happy with the result. 0 of 0 people found this review helpful. Did you? |
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New colorA bit to much red this time. 0 of 0 people found this review helpful. Did you? |
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paper cap on developer still not firmly attachedI have used these products for many years now. However, in the last year the paper seal on the developer has often lacked a tight seal causing the products to develop too fast once mixed. Recently, my formula was changed to develop slower and adjust darker to prevent it turning red and washing out after one or two washes. This has helped, but the last bottle of developer was not tightly sealed which once again affected the final color. When I contact the company I am told that the products are acting as expected, but having used this for years, I can see a change when the cap does not come tightly sealed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist has received your feedback. They will review your comments and adjust your formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |