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Custom Colour Set
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67 709 Verified Client Reviews |
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Liked the color but still not happy with gray hair coverageLiked the color but color does not cover gray hair by ears and I think can do better at roots inspite of following directions 0 of 0 people found this review helpful. Did you? |
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Custom Color SetI haven’t had a chance to use it. I had surgery and I am recuperating now. As soon as I can I will use it and give you a review. 0 of 1 people found this review helpful. Did you? |
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Delivery never on timeHi I really wanted to continue buying this product but it either does not show up or when it does it is way too late even though I choose a short repeat time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Overcharging /Customer Service unpofessionalMy subscription is $27.15 each shipment and I was charged $50 and my name paid it. After numerous email they have no decency to respond to email and insist that they did not get the $50 payment when it was taken from my account. WATCH OUT PEOPLE ! Taking my business somewhere else. Stephanie is no help. Rude and not fit for customer service. I do not recommend this business. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZoila - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair turned orangeI've used this same color for a long time now but this last time, the base of my hair turned orange while the edge half of my hair was dark dark brown. It did nothing for my greys. It was hideous and took 3 more coloring (store bought) to finally fix it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNamie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Way too dark colorWhile this is easy to use, the color they sent me was just way too dark and now I will just have to wait a year or more to grow it all out. And it really didn’t last as long as the wella color I had been using. About three weeks for salon vs six weeks for wella. No thanks esalon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great presentation but disappointedWas excited to try product again after not using for several years. Unfortunately after following the instructions to the "T" I did not get the gray coverage I was hoping for.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Didn't have enough colorDid not have enough color for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber- We’re so sorry to hear that you were short on color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wanted copper got dirtThis color is noooooooowhere near the color I selected! It made my hair a muddy ugly blonde ish color with no copper in sight, I want to cry! It also made my hair frizzy and disgusting 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love, love esalon!I am a new customer and during these times of social distancing, this could not be a more ingenious concept! But, more importantly, the quality of the products and customer service are beyond expectations. Prior to placing an order, you get to fill out a detailed profile about you and your hair and your desired results. They even encourage you to send a picture of yourself and current hairstyle, color, etc. The esalon colorists will work with you one on one to obtain the results you want. Instructions are great and you get everything you need in one box, especially tailored for you! So far, esalon gets a top rating from me! 55 of 58 people found this review helpful. Did you? |