|
Custom Colour Set
|
67 709 Verified Client Reviews |
|
Sort by: |
|
Love the Quality & ColorThe product color lasts long! Product arrives nicely packaged, with clear instructions. The shampoo & conditioner is high quality as well! I am now a long-time customer! 0 of 0 people found this review helpful. Did you? |
|
Perfect colorExactly what I asked for 0 of 0 people found this review helpful. Did you? |
|
Cold water hackDid not know to rinse your hair in cold water to set the color. The color is a little darker than expected but it works for me. It has also made my hair look so healthy. Love this hair color. 0 of 0 people found this review helpful. Did you? |
|
Perfect color, easy to useI am delighted with the color and the results of its use! It is wonderful to be able to suggest adjustments and get the exact shade you wanted! 0 of 0 people found this review helpful. Did you? |
|
Can’t get the color just rightLove the conditioning but this is the 3rd attempt to get the color right. First too dark, then had red in it, then back to too dark again. Might give it one more shot. 0 of 0 people found this review helpful. Did you? |
|
Loved the color and it works!I loved the overall color. They gave me 2 kits, one for roots, and other for the ends. It was quite fascinating to see that two different bottles blend in so nicely. Yet, I did not like the smell of ammonia and my eyes went dry after applying the formula. Hope they upgrade their formula with better ingredients and less harshness. 0 of 0 people found this review helpful. Did you? |
|
New shadeCan't tell much difference from the blue black but so far i liked the product and will probably buy more. 0 of 0 people found this review helpful. Did you? |
|
Did not lastI was excited to do my hair at home and avoid the time at the salon. The color looked good, I was happy with the color choice. Unfortunately after the very first wash, the color came out only to reveal the gray. It was more like a temporary color treatment. Very disappointed...therefore this product is not for me. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPatricia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Doesn’t workI didn’t get the result after following every single detail provided on the instruction. As i was trying to cancel, it offered to send a new formula to get the result. However, Sabrina asked to wait until I pay for next order and use the shapoo to fade the color. What is the point? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKristin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Totally DissatisfiedI chose an "Auburn" shade called Mahogany, based on the photo which appeared to have lots of ruby red tones. When I received my kit, the colour I received was called Dark Brown (Mahogany) and the little chart showed that it contained mostly dark brown, with some mahogany, and a little bit of copper. I worried that it would be far too dark, and far too brown, with not enough of the red I was hoping for, so I contacted the company via email and expressed those concerns. They assured me it had been custom blended for me, and it should be perfect. I contacted them again to ask how I could review my order to compare the colour I had viewed to the one I received (because I was still skeptical), then contacted them again, to reiterate that it still seemed far too dark brown. I was told again about all of their thousands of colours and how they are custom blended. I went ahead and used the kit, following the directions. My hair is very dark brown. It's shiny. There is not much red. I am very dissatisfied. When I contacted the company to tell them about this experience, they responded with a form email that began, "We're sorry to see you go..." I am dissatisfied with the shoddy customer service, and with the colour result. I have been using drugstore dye on my hair for close to 25 years. I've never had such an inaccurate result ~ and I've never spent this much on it! I decided, since I was stuck at home, I would splurge, and give my self a really nice salon-type of experience, and customize my colour to exactly what I wanted. What a joke. I would describe the colour result I got as "Espresso." It's not a terrible colour, but it is most certainly not the colour I chose, and I knew it the moment I saw the kit. People working in customer service should listen to customers, and do their job. I did that job for years. Sometimes, a company gets something wrong, and you have to fix a mistake. That's literally your job. Just do it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKathryn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |