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Custom Colour Set
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67 726 Verified Client Reviews |
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Not enough gray coverageI still found gray's around my face even after saturating. It's almost two weeks and is fading quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNoemi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at all what I wantedI specifically stated that I wanted as black as I could get. My hair has red undertones, which I wasn’t wanting at all. My hair came out a mousy brown with red in it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlysa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Mixed opinionI received my first ESalon colour, I loved the packaging and the instructions were very simple to understand. Unfortunately the colour did not come out as I had hoped. I ordered the light brown and it turned out slightly darker than expect and very warm, my hair is orange in the sun which I am very unhappy about and I haven’t been given much advice/ direction on how to correct it even though I have asked on more than one occasion. On a positive note I can say that they do keep their promise about 100% colour happiness guarantee but I will have to put a lot thought into ordering from them again as the customer service is very poor. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSydnee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorWas supposed to have a natural copper demi....I have naturally light reddish blond hair....my hair is now a horrible brown and I cant wash it enough to get the color out. UPDATED: The company did provide a full refund without any issues, but my hair remains the wrong color, even after daily use of Biolage clarifying shampoo. I will give them credit for the color staying power. It has barely lightened in the areas where my hair was the most blond prior. I wear my hair up in a bun most days since due to the pandemic our hair salons are shuttered and I need to live with this for at least another month before I can even make an appointment. I would also recommend folks read the ingredients list carefully - including the additional section that generically states that any of their demi and permanent colors may contain any of the additional, harsher, chemicals listed in that section and which do NOT appear in the list for the specific color type you may have ordered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
LOVE LOVE LOVEThe first kit I received didn't entirely live up to the color I selected (Intense Pearl), but I was willing to give it time to grow on me. BUT based on my review, my colorist adjusted the formula and now it's absolutely PERFECT! Dark and bright at the same time- exactly what I asked for! I couldn't be happier! 0 of 0 people found this review helpful. Did you? |
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Brilliant colourThe colour was exactly what I wanted and covers really well 0 of 0 people found this review helpful. Did you? |
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Excellent customer serviceVery easy to apply and use. The colour came out more coppery than I expected and Paul has been extremely helpful in tweaking the next colour mix to get it more where I wanted it to be. 0 of 0 people found this review helpful. Did you? |
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Great color match and love the shampoo!I really like the color and the product. Love the shampoo too. 0 of 0 people found this review helpful. Did you? |
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Adjusted colorMy stylist made some adjustments this time around, and it was perfect. Matched my hair color perfect and the greys well what greys!!! The color was right on!!! 0 of 0 people found this review helpful. Did you? |
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ColourLoved my colour 0 of 0 people found this review helpful. Did you? |