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Custom Colour Set
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67 726 Verified Client Reviews |
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Turned my hair orangeHi.... I'm giving this two stars instead of one because I really liked my hair the first time I dyed it using Madison Reed. With my first order the company supposedly sent a second bottle of the same dye for free (like a buy one get one free type deal). While I hate to complain about free stuff, the second bottle turned my hair orange. I really liked how my first coloring turned out, but I used the second bottle of what was supposedly the same color to dye my roots and it turned my hair BRIGHT orange. I read the trouble shooting articles about orange hair and if both bottles sent to me were the same shade then this wouldn't have happened. Anyways I ended up using the whole bottle on the rest of my head to try and at least get my roots to match my hair a little closer even if the color is orange .... It's slightly better but it's still orange. All in all loved the first coloring, hated the second coloring. Probably won't order again because I don't want to risk dying my hair orange and then damaging my hair trying to fix it. The color I paid for looked great. The free color that came with the order looked terrible. Not worth the risk ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair felt goodThe colour didn’t cover my greys so please don’t send me any more colours and I would like you to cancel my account 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLouisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Need more redNeed more red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No different than store boughtI was very disappointed in the product I received, I've been using over the counter products for years that do not have ammonia in them. I tried the e-salon brand because of the reviews. My scalp felt like it was on fire the entire time and it did not cover my greys at my temples. I'll go back to the over the counter without ammonia. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAimee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
They will override your choice with the picture you shareMy natural hair color is light brown. I go between adding red highlights in the fall and winter to adding carmel and blonde highlights in the spring and summer. I was going for carmel. Chose a color. They asked me to upload a picture I did. Unfortunately it was one take in the fall and so although I chose a blonde color they sent me red color. It is a fine color just not what I ordered or what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Orange tintIt turned out kind of orange in spots for the balayage. Why? I sent a photo. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPolly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not HappyMy hair color is blonde. I wanted to lighten my roots. This turned my hair darker. Not happy with my results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love it!I absolutely love my color. I was using box color. Then i went to Madison reed but my grey never covered well and my hair felt like straw and I never had a beautiful shine to it. I found esalon and I was nervous. I loved the step by step instructions. Everything about it was adorable. I applied using the brush bowl method. After coloring then washing my hair I felt the difference already. It was soft. Next day looking at it in the sun I had even coverage throughout my hair. The color was beautiful and had dimension to it. I am very happy. The price is great and the color was perfect for me. 65 of 70 people found this review helpful. Did you? |
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Beautiful colorI am so pleased with the way my color turned out, my colorist really worked with me to get the color I wanted. I was nervous, thought it might look flat, boring, too dark or too warm, but it was shiny, felt healthy, and DOES have some dimension even though it was "just" a simple dark blonde with a neutralizer added in. I may adjust it to add just a bit more neutralizer in the future, but will wait a few more washes then discuss with my colorist for an expert opinion. I had thought I needed to pull the color through my ends, but was told this wasn't needed, again I was nervous for an uneven result, but was given instructions for the blend and it worked perfectly! I only color about 1x every 3 months, and use root sprays in-between, so I have a lot of regrowth, so my only issue ended up being that I didn't have enough color to super saturate my roots, and had some gray escapee's...I will try to figure out how to add a little more color to my future orders, but this was the only issue. I will now only use esalon for my color, and even plan to get the light set for next time. 11 of 12 people found this review helpful. Did you? |
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So Much Better Than Store Bought Hair ColorThis custom color set comes with everything you need, including personalized instructions and stain remover. I use this for root touchups. The color is very natural and lasts as long as salon color and less expensive. 1 of 1 people found this review helpful. Did you? |