|
Custom Colour Set
|
67 669 Verified Client Reviews |
|
Sort by: |
|
Does not cover thick grey hair for 66 year oldAbsolutely does not do the job for 66 year old woman with thick grey hair 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsI'm so sorry to hear you weren't happy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and we'll help adjust your color! |
Hate itCancel my subscription!!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Angie, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too dark for meAs I brand my hair is in great condition and the colour really stays. For me it was far far to dark and have been trying to wash it out with clarifying shampoo so that its becomes lighter again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Fiona, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Perfect colourFirst time dying my own hair. Great service and advice from the hair colourist. Colour turned out exactly how I wanted. 3 of 3 people found this review helpful. Did you? |
|
Love it!I love my custom color! I asked for an adjustment and it turned out beautifully. The color is very close to my natural color but covers my grays (I have a lot) and it is shiny and dimensional. I’ve never been good at dyeing my own hair but the instructions make it so easy. I love that I get salon results without the salon price. I will be a customer for a long time!! 74 of 167 people found this review helpful. Did you? |
|
Product great, amount not so muchThe product is great but I have super think and long hair so I ran out of the ends bottle before I had my hair completely covered and had to use the roots color to try and finish making it a little off. 0 of 0 people found this review helpful. Did you? |
|
Mixed ReviewI had high hopes for this product. It definitely delivered in being the most gentle hair color I’ve ever used. No bad smell, relatively easy to apply and gentle on my hair. However, I was not satisfied with the root coverage. Most of my roots were still gray even after strictly following the instructions. The color I chose, a dark brown/purple tone had way too much red which led to brassy color where I part my hair on top. Undecided if I will continue to use this product. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRaquel - We truly appreciate your feedback! We are so sorry to hear you did not get the gray coverage you need. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ReviewEverything I needed was included . There was a question I needed answered during the process and the online chat could not understand. Not a huge issue, but for a first time use, quicker response time would have been better. Over all I thought the product was great and will continue to use and recommend 0 of 0 people found this review helpful. Did you? |
|
CancellingI wish to cancel my orders but somehow unable to do so. Please cancel immediately 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Sandra, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Slightly disappointedColour was too Red, also it faded & grey was visible after just 3 washes. Wouldn't use gain 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |