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Custom Colour Set
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67 740 Verified Client Reviews |
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Overall good productI like the product overall but the stylists don’t always listen to the comments or special instructions. 0 of 0 people found this review helpful. Did you? |
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Great resultsExcellent coverage albeit a bit messy. The smell is what really gets you when you're washing the color out of your hair but I think the color came out exactly as pictured. I have black brown hair so it's hard to tell but the pigment did deposit onto the highlighted brassy parts of my hair nicely. 0 of 0 people found this review helpful. Did you? |
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Perfect for busy peopleI like just about everything about this service. The color is terrific, it lasts, and I like the kit that comes every time. What I don’t like is all the packaging. If there was a way to opt in for less packaging and just reuse the bottle and/or bowl rather than getting all the plastic each delivery, then I would rate 5 stars. 0 of 0 people found this review helpful. Did you? |
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Not good for mePlease cancell my order. I have MS I did color my hair it came pretty good but it was way too much for me to do got very tired. 0 of 0 people found this review helpful. Did you? |
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1st time n loved itLoved the way it turned out, and loved the detailed box with everything in it. I stopped the next auto order luckily. Why would I color my hair again in 3 weeks??? I didnt know I was on "auto color". I didn't sign up for another box in 3 weeks. That was so wrong, that I might find another online color place. But I love the color. It was great. 0 of 0 people found this review helpful. Did you? |
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Supposed to be Light Brown (Cool Beige) but it turned out dark and red tintedMy natural hair color is medium brown. I wanted to go a little lighter with a cooler shade and chose the light brown (cool beige), but that is not the color that came out. Instead my hair color is darker, and slightly red. I thought the process of dying my hair was simple and straightforward. Just a little disappointed I didn't get the color I wanted. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I followed all the instructions that was given to me but did not cover my gray .I would like to cancel my future orders because I was not satisfied with the hair color at all since it did not cover my gray hair and my hair has two tone now. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHelen A. - We appreciate your feedback, and we are sorry to hear that we did not meet your gray coverage expectations. You will be contacted by our Color Team shortly. Thank you for your patience. |
Darkened my hairI followed all of the directions. My color was supposed to be light golden brown. But it turned my hair dark brown and I personally dont see any gold tones in my hair at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Got exactly what I didn't wantMy roots are now red while the rest of my hair is beautiful blonde. I warned that my hair has a natural red to it and that's now what I've got. It's awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrianna A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It did not completely cover my gray.I still have areas of my roots that are still gray. Despite having expert application of you product by a professional, there are still sections of gray that were not covered. We did this last night and I'm not happy with the results. Please send me the two necessary components to redo it in a little while. I don't need the rest of the kit. i would expect this to be free since your product did not work as advertised. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhyllis- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |