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Custom Colour Set
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67 740 Verified Client Reviews |
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Great cover grayI think next order I want change color Just did hair for first time today was easy and covered roots Next week going to us my highlights set 0 of 0 people found this review helpful. Did you? |
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So far so goodI have some very resistant grays and it is now 3 weeks post color. The areas of colored gray have faded some but it is still colored. I am generally very happy with this. A little pricey but cheaper than the hair dresser. 0 of 0 people found this review helpful. Did you? |
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SmellsWhen I read the information about the product, it mentioned a lot of good things and that it was free of lots of chemicals; when you open the color bottle, it smells a lot and as you are coloring your hair it smells pretty bad too 0 of 0 people found this review helpful. Did you? |
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Stubborn grayEven though I left it on longer than suggested because I have very stubborn gray, it still came out a lighter shade on my roots than the rest of my hair. It’s subtle but I can see the roots coloring vs the other color 0 of 0 people found this review helpful. Did you? |
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No brushInstructions suggest a brush but none is provided 0 of 0 people found this review helpful. Did you? |
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Far too darkHad requested a lighter brown colourway and ended up with very dark, brown hair with red undertones. Really don't like red. I would like to say it doesn't really matter due to lockdown, but I am still working, and seeing people, social distancing... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Never receivedPlaced order March 25, order sent April 6 and I still haven’t received it. I understand todays times things may take a while but 16 days for within Europe seems a bit extreme. Another international purchase (different company) I made was here within a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa V. - We truly appreciate your feedback. We're also glad that you managed to discuss this matter with one of our Color Experts. Thank you so much for your patience. Please let us know if there is anything else we can do to help! |
Hair Root Coverage nice but didn't lastThe product was easy to use and the root color was a good match. Unfortunately the coverage was just ok and didn't last two weeks. I feel I wasted my money. I tried calling and left messages and no one got back to me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love the ease of thisThank you for making it so easy to take care of my hair at home. I wish it was a little better grey coverage but it hides most of it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Custom Color Kit! We truly value your feedback and look forward to hearing from you again in the future. |
Please do not send anymore.I tried to cancel but no way to cancel. Please stop do not like product!!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |