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Custom Colour Set
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67 758 Verified Client Reviews |
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Horrible colorI am usually pleased with my color. I wanted a Carmel rich color, instead my hair turned out black. It looks dull and no shine too. So upset. I followed the instructions exactly. Have been a customer for 3 years. So it can't be my application. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I wanted a shade lighter, you sent me a shade DARKER!!I hate it, I wanted to go a shade lighter than my hair color already is and told you that and apparently you sent me the same color as my natural hair is only even darker! I had previously had a lighter hair color in my hair already and had to wait 3 months to try yours. Well I did today and even tho I said my natural color is med. Blonde I told you I wanted to go lighter and in fact what you sent me was EVEN DARKER than my natural shade. And to top it off I am stuck with a refill order for touchups on a color I hate. When my gray hairs grow back in they will be even more noticeable!!!😤. I'm going back to Madison Reed, my hair looked a little too strawberry blonde but at least it didn't look practically brunette!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Very disappointedNo difference in my roots and my ends that were green and copper didn't completely improve. They were that color because they were bleached and dyed late last year and I was clarifying to lift the dye out. Both areas should have easily taken and all I got for results were some spotty accuracy in my ends. I can still see green in a lot of areas. I'm not pleased with the product or my results. A lot of time and effort for practically nothing to show for it. I definitely do not want to make further attempts, as the whole point was to balance it out to avoid more coloring in the future so I could return to my natural color, as the reason I chose the color I did, so as it grew out it would blend well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just what I wanted!When I got the color I couldn't wait to do my hair and it came out just as I had hoped! Thank you esalon 😊 0 of 0 people found this review helpful. Did you? |
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AwesomeI love my hair color and the customer service is absolutely excellent! 0 of 0 people found this review helpful. Did you? |
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Great colorI was happy with the changes made to my color 0 of 0 people found this review helpful. Did you? |
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My first custome hair color experience.My kit came with E-Z to follow instructions. Everything I needed was in the kit ,, very professional. My only regret is that I should have went a shade lighter. GREAT JOB E - SALON !!! 0 of 0 people found this review helpful. Did you? |
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PerfectI had to edit/alter this color and it was perfect! 0 of 0 people found this review helpful. Did you? |
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My colorLove the color now that you have lightened it up some. It covers my gray well and for some time. Easy to use no harsh smells. I'm very happy with my results 0 of 0 people found this review helpful. Did you? |
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GreatLove the communication and the product. 0 of 0 people found this review helpful. Did you? |