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Custom Colour Set
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67 758 Verified Client Reviews |
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good matchgood matching except my gray is showing again too early, great customer service and love auto ship so I don't worry about having it on time. 0 of 0 people found this review helpful. Did you? |
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Custim ColorGrey coverage!!! 0 of 0 people found this review helpful. Did you? |
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Not impressedThe smell was awful, there wasn’t enough color for my long hair, my hair felt terrible after using the shampoo and conditioner, and the color faded pretty quickly to show my previous highlights. Not for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Very upset customer!!I don't understand why you would ask for any remarks after you place an order because it seems like you ignore them any way. I asked if you could please send me the same thing I purchased in the past and if possible please just add a little more gold highlights and you put more copper in it. I'm very upset because it seems like you didn't even care to pay attention to anything I asked of you. Now I'm stuck with this color that I don't like at all. I can't believe that I trusted you to listen to me. From, Margie Dougherty 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMargie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DID NOT RECEIVE ORDERMy order said it was delivered yesterday, but I have received nothing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayla - Thank you for reaching out! We are sorry to hear that your color order was not received. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too RedThis was eSalons 4th attempt to eliminate the red tint added by coloring. My hair was previously natural; never colored. The eSalon process is a complete guessing trial and error process. All color sets have made my once golden brown hair, look red. Their 5th attempt is in process now. Wondering how other online products compare. :/ So far, disappointing coloring product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ugh!!My color was supposed to be light brown. my hair is now dark brown! I could have done better at Rite Aid. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobert - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
adjustment not goodAfter getting my second color had adjusted was suppose to be light blonde however it went darker and had to much of a blue tint in it yuck..... don't want to do this again.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Perfect fit!I had my colour adjusted to a softer dark brown with golden undertones and I just love it. It's the perfect colour for me and has given a real boost to my face. It's gentle and warming and perfect for summer. Thank you! 0 of 0 people found this review helpful. Did you? |
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Great resultsI was very pleased. The instructions were clear and easy to follow. The kit included everything I needed. The color turned out just as I expected. (My hair was completely gray to start with.) My hair stylist even commented about how great the color was. I plan to keep using esalon. 0 of 0 people found this review helpful. Did you? |