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Custom Colour Set
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67 758 Verified Client Reviews |
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Wrong colorThe color was supposed to be changed to be more of a red color. Once I used the new custom color, it turned out to be black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Cancel accountNothing to say when order colour that they are then sent - threw the last one away so wasted money. There is no contact nos to cancel account i do not want anymore so do not deduct my accout. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice even colorJust a lot redder than anticipated... Please not so much red next time! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We have reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Not impressedColor faded completely out within 2 week's. Now my hair is extra dry and splitting at the ends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Out of the box!I really love my color! I can't think of how I would change it really. It's perfect. I've never had my green eyes just "pop" without makeup before. It's totally natural and I love it! I want to see how the next couple colorings go before I decide if I want/need to change anything. Big thank you!! 1 of 1 people found this review helpful. Did you? |
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Amazing hair colourMy made for me hair colour was a great success. Family and friends were very impressed and said that, unlike my usual colourant, this one looked very natural and my hair condition is so shiny. 0 of 0 people found this review helpful. Did you? |
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was fabnot a lot of strong smell that comes with most colour for hair, My hair looked great and the colour i chose was spot on 0 of 0 people found this review helpful. Did you? |
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Perfect!The color is perfect. It is exactly what I was looking for. Thank you! 0 of 0 people found this review helpful. Did you? |
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Three years and still love it!I get so many compliments on my e salon color! One cosmetologist asked me, “Who colors your hair?” I said, “E Salon!!” Thanks so much! Debra Taylor 0 of 0 people found this review helpful. Did you? |
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I have awkward hairI am now on to my second colouring following an adjustment to my original colour which was nowhere near what it should have been. Even without a photo, my colourist has tried to improve the formula and I have to say it is definitely getting there. I cannot fault the colourists, I knew going into this that my hair was awkward and that it would take time to get the colour I am wanting spot on. I did modify the application technique knowing my hair doesn't behave normally and I was aiming for a lighter shade and knew that an application that focused on my roots and ends would not achieve much other than much lighter roots and ends so I applied to roots and left it for a few minutes and then applied to the rest of my hair for the remainder, it seems to have worked but it's still a little damp. all in all a good experience and the customer service I have experienced so far in trying to get the right formulation has been exemplary. 0 of 0 people found this review helpful. Did you? |