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Custom Colour Set
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67 610 Verified Client Reviews |
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Please stop auto shipNot for me. Please stop my auto ship. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - We apologize that your hair color wasn’t what you expected. Upon reviewing your account, we see that you have already worked with a customer service agent to resolve this matter. Please let us know if there is anything else we can do to help! |
The color faded after a couple weeksI loved the color initially. It was even looking and the perfect copper color. but after two weeks it’s brown again and my grow out still didn’t hold the dye so it’s also visible like it was prior. It just looks like it completely washed out and is back to the way it looked before I dyed it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaitlyn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Fantastic color, great quality!I'm very happy with each purchase. Special thanks to Romina for getting the color just right! 0 of 0 people found this review helpful. Did you? |
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Awesome colorShout out to our colorist! The color is exactly what we wanted and she did it from a picture and short phone call. Amazing. Thank you Zinali. 1 of 3 people found this review helpful. Did you? |
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developer leaked all overOne of the hair color kits of 2 sent to me had leaked all over inside the package and I didn't notice it until I went to use it and therefore could not color my greys and when I tried to contact the company to get a replacement asap I was unable to contact anyone on chat or email. Very dissatisfied. I waited 20 mins on hold for chat and noone addressed me at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
spillthe color leaked all over the box when i opened it was a complete mess hopefully turns out after using it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We're truly sorry that your order was damaged in transit. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with the appropriate solution. Keep an eye on your inbox for more details. |
The perfect copper 👌🏻🧡I’ve been trying to get this exact shade of copper since going to a top salon 13 years ago for my wedding. Numerous hairdressers, always looking a bit pink and not right. It’s taken a few tweaks but now I’m so so happy with it!!!! 4 of 4 people found this review helpful. Did you? |
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Love itPerfect color 3 of 3 people found this review helpful. Did you? |
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Ruined my hairAfter the first kit I ordered didn't cover my greys (less than 20% of my hair so not a lot of grey to cover) they sent me another kit with a different formula for the roots and the lengths. However as there were different amounts of developer, the sun has lightened the top of my hair differently to the lengths and I now have a visible tide mark around the top of my head. It is too soon to dye my hair all over again so I'm using temporary gloss to try and blend it and then will likely have to go to a salon. I contacted the support team for advice on how to fix it and they didn't even respond. I have cancelled and would advise others to proceed with caution. I will say though I loved the colour both times I've used it although it didn't cover my fine greys at my temples either time. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsI'm so sorry to hear you weren't happy with your color and grey coverage. We take our satisfaction guarantee very seriously. We'd love to make things right, and our talented team of colorists are ready to help. Please send us a quick email to [email protected] and we'll be happy to help you! |
Disappointing on so many levels.Wrong level and shade. Burns my scalp. Doesn't cover my 5% whites. Doesn't wash off as promised. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |