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Custom Colour Set
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67 758 Verified Client Reviews |
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Revised colorI had received the color I had requested, but once I used it, I realized it was a bit too dark. When it was time for me to place another order, Jennifer was able to tweak the color and it was then perfect. ESalon has my complete confidence. 2 of 2 people found this review helpful. Did you? |
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Beautiful, rich, and healthy hairI love that my hair does not feel dried out after coloring. This a truly a salon quality product for less $$ then you would spend at the salon. My only compliant is that my grays don’t stay colored for as long as I would like, but this could just be because my hair is so dark. 0 of 0 people found this review helpful. Did you? |
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Good colorI had a lot of the first bottle left over? Color seems to be fading fast. Is that just the nature of red hair color? Maybe need more of a strawberry blonde? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ReadIt damaged my hair very very badly !!!!! I hate this product !!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCherise - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Goopy MessWhile the coverage was good, it's impossible to wash out. I seriously had to scrub every inch of my scalp with my nails to scrape off the colored goop. This happened all 3 times I used the dye, the 3rd time leaving my hair overly dry and brittle from the necessary extra shampooing. I wanted to love this product and service, but the the glue like tendency of the dye is simply not worth the convenience of custom mail order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Did not lastColor faded quickly. Tried to cancel My Color Plan and system does not have the feature readily available to allow you to do so. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Brilliant productCustom hair colour is a product I would recommend. Getting a salon quality product with the convenience of being able to my hair at home is great. 0 of 0 people found this review helpful. Did you? |
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Love my hair color!This has been by far the best at home hair color I've used. My hair looks and feels like I spent a fortune. Compliments all the time. Love eSalon! 0 of 0 people found this review helpful. Did you? |
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Thrilled!As with any "home coloring kit," I'll admit, I was skeptical... I carefully selected the closest description of my natural color (of which has not been dyed in over five years - the silver "highlights" were getting to me!) along with a photo to include with my order. The kit came so quickly! And EASY? SO easy to do myself! The color is an EXACT match to my own - minus those "highlights." My husband and mother we're amazed with the match too! I've received a few compliments on the shine over the past five weeks, but no mention of, "did you color your hair?" Not one single person ever knew I had colored it. I am thrilled! Very much looking forward to my next shipment and will be sharing eSalon with my friends! Thank you! ~S 0 of 0 people found this review helpful. Did you? |
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AwesomeLove it can't wait for my next box 0 of 0 people found this review helpful. Did you? |