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Custom Colour Set
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67 709 Verified Client Reviews |
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No one noticed!This color was so close to my natural color, no one noticed either time when I colored my hair! I need to figure out how to change the color online, maybe have more pearl added? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We appreciate your review. We see that your colorist reviewed your comments and adjusted your custom formulation to a slightly lighter shade with increased pearl tones, as you requested. We hope to hear your feedback on this reformulation soon. |
resistant greysI have been using e salon hair color for a while now , but my greys have become resistant to color and the color wears off in couple days or doesn't cover to start with .please help . Thanks Suneera 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuneera - We’re sorry to hear that you have been unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the gray coverage you are looking for. |
Nice colour but applying two bottles was a faffI applied this colour on my own but not being a hairdresser and having quite long hair I found it difficult to keep roots separate from lengths of hair. When I applied the second bottle I applied it all over the hair to ensure I had covered all the hair from roots to tips so that I didn't get a patchy result as I couldn't see very well the back of my head. It was a bit of a faff for me and I would prefer a one bottle application. The colour was lovely and the results were shiny and covered the little bit of grey that I have. A little on the dry side so a richer conditioner would be better for my hair. I do want to go gradually go a bit lighter for the summer so won't be getting this colour again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia - We apologize that your eSalon coloring experience was a bit difficult for you. When we prepare your order, our colorists want to make sure that you have enough color for a complete application based on your personal hair details. We hope to provide your next color application, and can work with you to adjust the formulation so it’s just right. |
Color didnt take.All the work (long process) and now I'm back to buying box dyes from grocery store! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We apologize that you were disappointed by the results of your color application. Since you expressed that you were unhappy, a member of our Color + Care Team reached out to offer a complimentary reformulation to better suit your needs. When you indicated that you did not want a reformulation, we processed the refund you requested instead. Again, we apologize that you were dissatisfied with your experience. |
Not quite dark enoughHoping my feedback helps with my next delivery and the results are closer to what I want 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsEm - We're sorry to hear that your color came out lighter than you expected. We have received your request for a darker brown with deep red undertones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Great colourMuch truer colour than the boxes I'd been using. I wish it didn't smell so bad, but I'm guessing it must in order to do its job. 0 of 0 people found this review helpful. Did you? |
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Great colourWhen the colour went on, it looked black and I got scared but it turned out it was the exact dark brown I was wanting. Hopefully it lasts a little bit because I got the demi permanent but I think I've found my colour finally as the first few times it wasn't exactly right. I'm happy with the result, but there was no communication with a colour consultant like last time. I was expecting them to check-in and ask a few more questions about my desired result but it ended up working anyway so I'm happy with that. 0 of 0 people found this review helpful. Did you? |
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Didn't cover all gray hair, not enough product to cover long hairI want to love this, it's adorable, easy, and beautifully packaged. I was a little disappointed by the amount of product, my hair is thick and about half way down my back so I could have used more. It did a decent job with my gray but there is still quite a few shiny ones left. I would still recommend, just hoping for some improvements from the company in the future. 0 of 0 people found this review helpful. Did you? |
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Great condition but very darkLoved the condition of my hair after I used it. Although the couloir was very dark. 1 of 1 people found this review helpful. Did you? |
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A bit challenging for a first timerThe application stage was okay but I found the rinsing off process really challenging. The colour was very thick and gloopy and it got everywhere. The colour at my roots is perfect, but my lengths seemed to have grabbed the colour. They are a couple of shades darker. I followed the timings perfectly. 0 of 0 people found this review helpful. Did you? |