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Custom Colour Set
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67 642 Verified Client Reviews |
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Too dark, not what expectedThe colour it's way too dark, it's more like dark brown with a bit of copper vibrant. I washed hair many times over last 2 days with hope it will get any lighter but didn't help. It's mean that must be good product but unfortunately not the colour I expected and not close to the one on the photo I added. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Anna! We are so sorry to hear that your color was darker than expected. Please check your emails, we just got back to you to help you further. |
My color is washing out on the second washThis is the first for me. My color has washed out on the second wash. I am very disappointed. The color did not stay on my grey hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLizette - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Too darkOrdered a light blonde told should get medium as would come out lighter anyway but colour received is too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jenny! We are sorry to hear that your color is too dark. Please check your emails, we just got back to you to help you further. |
Great colourHi I love the colour of light brown I've uploaded my current photo. Just done it. 1 of 2 people found this review helpful. Did you? |
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Perfect matchVery happy with my colour it’s the perfect match to my hair. 0 of 0 people found this review helpful. Did you? |
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AmazingSo easy to order, even easier to DIY at home 0 of 0 people found this review helpful. Did you? |
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Color looked greatColor looked great. I feel like my hair feels healthier when I use the product instead of going to a salon 0 of 0 people found this review helpful. Did you? |
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Best hair colour!After colouring, my greys are covered and my colour is multidimensional and natural looking. Also, my hair is smoother and shinier. Thank you Crystella L and Heather B! 0 of 1 people found this review helpful. Did you? |
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Not goodI color my hair after 4 day my color gone still see my grey hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJassy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Damaged gloveGlove came completely damaged in box of hair color.. Ripped off on the side and missing one finger.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSinara - We truly apologize that the glove you received was defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |