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Custom Colour Set
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67 726 Verified Client Reviews |
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Luv itI like the fact that I don't have to go to the store to get it. Very convenient it coming to me. The color last longer than box colors. The company really cares how I like the product. 0 of 0 people found this review helpful. Did you? |
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My greysI love the color!!! Doesn't hold onto the greys as i had hoped but i love my color! 0 of 0 people found this review helpful. Did you? |
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Hair color/ shipmentHair color is great, I will place another order on June 30, 2017. Please do not ship before this date. 1 of 1 people found this review helpful. Did you? |
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Review esalon productsMy first package arrived perfectly color was perfect, hair was soft not dry or brittle after use...and overall very happy. Following 2 deliveries had cracked or broken bottles which leaked throught the box it was delivered in, therefore can not revoew follow up products. 0 of 0 people found this review helpful. Did you? |
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Interesting, but not badOrdered the ash dark blonde, and it turned out more red than blonde. Not a bad color, but not exactly what I anticipated either. 0 of 0 people found this review helpful. Did you? |
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Great!This is truly a smart way to go for hair color. I love that it is formulated to your hair. Easy to use, quick shipping, and great service. The only thing that kept my review from five stars is that 1 week after using my color the ends began to fade. I'm hoping that problem can be addressed and then I can change this review to 5 stars! 0 of 0 people found this review helpful. Did you? |
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Won't be purchasing again.I have just used this product for a 2nd time and I won't be purchasing again. Both times it left my hair gummy, stringy and dried out. Brushing it was impossible..pulling out clumps of hair! I had to re-wash it 3 times to get all of this stuff out. Very unhappy and will be requesting a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
DisappointedI'm disappointed in the overall color and after 1 week it's already fading and the roots and underneath appear white. My natural color is blonde. I was expecting a better product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Didn't cover grays and was adjusted 2 timesDidn't cover grays 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Color does not stayMy gray was back within a couple of days. Not for me!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |