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Custom Colour Set
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67 726 Verified Client Reviews |
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Did what it promisedI followed the instructions and it put my hair back where I wanted and looks great. Will tweak the color next time now that we are back on track. It definitely is the color we envisioned when ordering. Great job. 0 of 0 people found this review helpful. Did you? |
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Wonderful color! LOVE IT!This turned out better than I'd ever hoped! The color is just perfect, not too red, just a hint of aubergine. I love it! I really appreciated the quality hair clips and extra pair of gloves....great kit and super easy. This was my first time coloring my hair and I'm super happy with it. Thank you!!!! Great product!! 0 of 0 people found this review helpful. Did you? |
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Root colourI requested a stronger colour to make my root colour stay in longer and this was adjusted thanks 0 of 0 people found this review helpful. Did you? |
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Great!This is the only product that covers my gray hair. 0 of 0 people found this review helpful. Did you? |
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Much to light and horrible brassy.Not user friendly and customer service argued with me. Very unhappy. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not my color expectationWhile the product instruction and mixing was simply, the color wasn't to my specification in that it wasn't quite bright enough for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynette - We're sorry to hear we didn't get the color perfect the first time around. Per our Satisfaction Guarantee, we've added a free order credit to your account. You can use this credit to get a free hair color that is brighter and closer to what you were looking for. We've sent you a follow-up email with more information. |
color wasn't what expectedSent multiple messages to adjust color. Too much red and too light. Color failed to match and was unsuccessful Not pleased with communications 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanelle - We're sorry our color adjustment still wasn't quite right. We've added a free order credit to your account so you can try again at no charge. If you feel like you are having difficulty explaining what you want over email, you can always speak with your licensed colorist over the phone. Look for our follow-up email for more information. |
Still got grey !Like the packaging, directions, easy to use, and color. But 4 weeks later its like the color just disappeared off my temples and I have an inch of grey. Just thought this would be the ticket to cover it for the full 6 weeks between colorings. Darn 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Not what I expected sorrySad story(. I was hoped to got exactly the same four that I ordered (ash) but in the end I become yellow/red blond.. Very dissaponted (( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate - We're sorry your color faded in a way that was not what you expected. To maintain your color, we recommend using sulfate-free shampoo and conditioner for color treated hair. You can also use our Tinted Love Color Enhancing Treatment in Blonde Neutralizer to help minimize red and yellow tones in hair as it fades over time. We've added a free order credit to your account so you can try again for free. Look for our follow-up email for more information. |
Wrong Colorthe color had too much red tint for me and was a lot darker than I was wanting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDee - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |