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Custom Colour Set
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67 766 Verified Client Reviews |
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hair colorLove the color...doesn't cover my gray as well as I would like 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Easy to work with - phenomenal resultsI am not a hair person! I just don't know how to do all that stuff but I'm telling you this was almost as easy as washing your hair, the results though were well beyond what I had ever expected, my Daughter who does know what she's doing had dyed my hair red I didn't want to do the upkeep of it so wanted to go back brown, well I've done this before at the salon and it's never easy because they can't take you from red back to brown in one process. Well shame on them because eSalon took me there no problem! I have a lot of grey now that I did not have then as well. I recommend this very much. What a fantastic product and experience! 0 of 0 people found this review helpful. Did you? |
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Good Hair ColorHair color is good and lasts a little longer than drug store versions. Just can't seem to get the color exactly right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Grey came backThe color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
What was promisedThe color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
I'm not happyThis was my 3rd time. Each adjustment keeps getting worse and worse somehow. My hair is now orange at the roots when we added ash the last 2 times so I don't understand. I have naturally dark blonde hair but we can't seem to match it. No matter what, there is always orange! I'm freaking out this third time. You can literally see the line where its colored from my scalp. It looms like total fake permanent color and I thought Demi-Permanent doesn't do that. My friend recommended esalon to me because I'm getting some grays. I never colored my hair before because I always loved my natural color. Having problems with this covering the few grays I have. I'm pretty disappointed so far and I'm debating going back to just pulling out the small amount of grays that come in. I'm just really, really bummed. 0 of 0 people found this review helpful. Did you? |
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Absolutely AwfulI wanted Auburn, I got a horrible red! So, disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZoe - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good and badI love love love the color. But my main need is gray coverage and after spending the time to color my hair the grays were still there and seem even more visible. 1 of 1 people found this review helpful. Did you? |
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My recent orderI colored my hair yesterday. I don't know what happened but it was not light golden blonde. It's light blonde absolutely no gold visible at all. The last orders have been exactly what it's suppose to be. This one not at all it's completely lacking any gold and looks like it's faded all ready. I am very disappointed. Also I have not received any reminders that my color is being prepared. So the last two orders came out of my bank account with no notice. I can not make changes if I receive no reminder. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Patricia, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color & toneI had asked for a lighter more buttery golden color this still appears to ash tones like last one and looks very dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |