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Custom Colour Set
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67 726 Verified Client Reviews |
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i love it.I just used mine and I like it. let me see how long the grey takes to come out. 0 of 0 people found this review helpful. Did you? |
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Nice Colour!Second time I've used this now and most definitely prefer it to shop bought products. The application process is simple and easily explained and the packaging makes it a real treat to use. Only reason it doesn't have five stars is because the colour was a little on the dark side for me not that I couldn't use it but I've made an alteration to it this time round. 0 of 0 people found this review helpful. Did you? |
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Perfect Match!I can't believe how well my color was matched. If you are risking it with drug store boxes and getting all brassy for your chocolate brown you have got to try this site. Never going back to the drug store box. 0 of 0 people found this review helpful. Did you? |
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PerfectEverything with the application of the color went well and my hair turned out great. Just worried about fading until the next application. 0 of 0 people found this review helpful. Did you? |
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wouldnt use againI used this dye for the first time yesterday, usually I just use a packet dye. I followed the instructions of application, doing my roots first and then the rest of my hair. when applying the dye I noticed that it felt very slippery, like silicone. When I was rinsing it out and washing my hair my hair felt very 'stiff' and unusual, also when washing out, whereas with other products there is usually just dark water running off, with this there was a residue that formed little clumps in the bathtub. After washing and conditioning my hair, I blow dryed it and my hair was very oily and greasy so I had to wash it again twice. After this it was ok. the colour is ok, has gone on evenly but I will see how long it lasts for. The other problem was that I founded it stained quite badly compared to my usual product. I hadn't used the stain guard on the back of my neck and therefore had to scrub this area with an exfoliating brush to remove the stain. Based on this experience I will be sticking to my usual product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling oily. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Love the color but not the greyI love the color I was sent, but my grey hair at the hairline was back in TWO DAYS. UPDATED: I have used my second box now, and followed the new instructions for improved grey coverage. It did work a little better, but the box from the drugstore still works better as far as the grey coverage goes. I am bummed because I was willing to pay more to have it delivered, and I really liked the color. But after two unsatisfactory uses, I am going to have to cancel. 1 of 1 people found this review helpful. Did you? |
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Not the right colorThe first color mix was good but this last mix made my hair brown and dry. I'm a level 6 auburn please send original mix next order 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not what I wanted!Hair color was not what I ordered. I ordered golden blonde and got dirty brown with green undertones. My hair was dull and no longer soft like my other box color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Good and not soThe order and shipping process was quick and easy. However, after following the enclosed instructions I ended up with orange hair with more noticeable grays. Customer service was quick with adding a hair color credit but i still have no idea how to fix this! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Little Darker than I wantedThe color was good, just a tad too dark this time around. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChris- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |