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Custom Colour Set
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67 726 Verified Client Reviews |
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Very pleased so farIt took some getting used to coloring at home. But now I have a method down, and the color has consistently come out well. It's the right amount of golden brown that I wanted and it blends well with the previous months' color. The only thing I don't care for is the shampoo and conditioner. I now skip using this product and use my own products. 0 of 0 people found this review helpful. Did you? |
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Too darkDye came out darker than I wanted and had choosen 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah- We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Just okayI am still trying to figure out what is going on with my hair color. We started with the "dark blonde" color which made my hair red. The color correction sent, made my hair a metallic copper. The "devoted to hue" product toned down the metallic tint but still a bit copper. So for this months color application to my roots, they sent a "light drown". The kit did not include a brush so I used an old toothbrush. This color application didn't cause me to gasp when I got it applied then dried, so I guess we are making an improvement. I'm just still very confused and disappointed as my hair is very far from the original color we talked about when I started this journey. Every application feels like I'm spinning a roulette wheel with no control of the outcome. But I can't just stop because my hair is so very far from any color it's every been. I'm just stuck. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
love the color but not as happy with grey coveragethe color is beautiful and just what I wanted but the coverage for my grey was not as good as when I get professionally done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Inbetween colorStill looking for an accurate color that is a dark brown color (not black) that doesn't look like a medium golden brown over gray. Starting to feel like that will never happen. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not so happyI have been using this product for a year. The last three times it has not completely coveref my gray. I thought at first i was missing those areas so i had my daughter help me still not all covered this time my husband did it and my hair was saturated even left on 5 minutes longer. Guess what not totally covered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We’re sorry that your hair color did not provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. . Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Awesome!!!!Love this color!! 2 of 2 people found this review helpful. Did you? |
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Loved the results!I loved the custom color and it was easy to apply and worked out wonderfuly! 2 of 2 people found this review helpful. Did you? |
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Love it!Perfect custom color. Easy to follow instructions. Salon quality result. Less than half the price of going to the salon. What's not to love? 2 of 2 people found this review helpful. Did you? |
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Perfect ColourI am so happy with the service and the colour of my hair, this is what I have been trying to achieve for a very long time. Thank you 2 of 2 people found this review helpful. Did you? |