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Custom Colour Set
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67 726 Verified Client Reviews |
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Hair colorI like it, however it is a little darker than I am used to. 0 of 0 people found this review helpful. Did you? |
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like color but ends still an issueI've been disappointed that even thought this color is nice... my ends have yet again continued to fade back into a light reddish orange after this color that was a full color kit has faded. The reddish orange ends has become something that's hard to keep away ever since I started the red mahogany earlier last year. It just seems like my hair is only staying the solid color for half the time now and then the ends become an issue more than the roots. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKira- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
My experienceTried this several times. Terrible experience. I could not get it to rinse out. I washed my hair 5 times and I still had a waxy product in my hair. I also had more hair loss than normal. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Needed more timeThe time frames were not good for my hair, it needed more time for grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - We're sorry to hear your first order did not apply the gray coverage you were looking for. We see we've already sent you an adjusted color formulated for better gray coverage. We hope we helped you find your perfect match! |
Always perfect!My order is always the perfect color! Easy to use (I use the brush with the bowl to apply). I ordered the gloss with the color and it is really worth the few extra dollars! My hair looks brilliant! 3 of 3 people found this review helpful. Did you? |
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awesome hue of auburnI love how easy this process is and i dont have to think ..it just ARRIVES and say "oh it is time to color today" YAY 2 of 2 people found this review helpful. Did you? |
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Love itResults just as good as salon and the directions are easy to follow. My first use I was a little hesitant but I did not follow the directions exactly, my color was darker than expected as well. I reached out to my colorist and she immediately responded and updated my color as requested and reminded me to follow the directions for root touch up, which I did on my next application and I was in love with the results. Not only does it cover my grey but my hair feels so soft, my hair lady is even impressed. I will never go back to the salon for all over coloring when I can get the same results at home. 2 of 2 people found this review helpful. Did you? |
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My favorite!This by far has been my favorite hair color! It's always a prefect match to my natural color. I never have that, "salon hair" smell afterwards. My hair always feels so healthy afterwards, not dry and damaged...and the shine...people always comment how shiney my hair is or how much they love the color! 2 of 2 people found this review helpful. Did you? |
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Great colorI love the hair color. It's easy to apply and lasts a long time. Plus the tones and shades are wonderful. 0 of 0 people found this review helpful. Did you? |
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Better than expected!Prior to purchasing, I did some of my own research and watched/read reviews of others using the product. While they were all great reviews, I was still a little skeptical but I am so thankful to have taken the plunge. The instructions were easy to understand, the product went on nicely, and most importantly it looks great! I'm excited to have found a great alternative! I would recommend this product! 0 of 0 people found this review helpful. Did you? |