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Custom Colour Set
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67 726 Verified Client Reviews |
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ImpressedMy hair is a very dark brown to pretty much black and usually when I buy store bought hair color I have to use two boxes each month for about 3 months to get it a little light. When I tried eSalon I used one application and it definitely lightened up my hair within 30 minutes. I was impressed with the change it did. It was not the exact color I was looking for but I plan to continue to use eSalon and see if maybe a second application will make me 100% happy. I really can't complain with the results because my hair is super dark naturally and super thick. 0 of 0 people found this review helpful. Did you? |
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FabulousMy regular salon is now redundant except for cutting and styling which I would never attempted myself! 0 of 0 people found this review helpful. Did you? |
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Best colour I have ever usedI was initially very upset to find I had been put on repeat order , so check your order details ...but you can just order when you want , it comes from America so allow time for delivery...but I love this product, I can make it do two applications so not too expensive really ... 0 of 0 people found this review helpful. Did you? |
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Best color I've hadDoing your own color is a little bit of a pain, but I like this color better than any color I've had in a salon. 0 of 0 people found this review helpful. Did you? |
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Couldnt see color on hairI didnt achieve the color I wanted first time and it was hard to wash off. It leaves a very greasy residue, so make sure to wash of properly and in accordance to the instructions. Going to try again though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSalma- We’re sorry that you were unsatisfied with the results of your custom color the first time and that it was hard to rinse. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
bad hair colorit turned out real dark almost black, not happy with it at all/ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenny - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
NOT HAPPY!I used the ends colour for the first time and it's fiddly and pointless. Hair didn't look a nice colour and had to go over it with a semi-permanent colour as I was so disappointed. Just want one bottle of colour next time thanks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
RatingThe color was a nice shade with highlights that I wanted. The only issue I have is that it doesn't cover the gray as I would like it too or what was stated. This is my 3rd time and I follow instructions as stated. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair colorI was not very impressed with your hair color. It made my hair dry. It did not cover that well either. I want to cancel my orders from here on out. I tried your product and I'm not happy with it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonja- Thank you for sharing your feedback . We apologize that your color formulation did not provide adequate coverage and made your hair feel dry. We have reviewed your account and see that we have received your feedback and cancelled your service and refunded your recent order. Again, we’re sorry that you were unhappy with your results. |
not good grey coverageOnly took a few days for color to wear off certain strands, and now they're fully gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. |