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Custom Colour Set
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67 709 Verified Client Reviews |
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No better or worse than the product I usually buy over the counterI was expecting something far superior to the product I normally use, however this product is no different. What I didn't like was the smell and also it was virtually impossible to rinse out the shampoo and conditioner. It left my hair looking and feeling like straw and I eventually re-shampooed & conditioned my hair using my own products. The colour was quite nice though. I also don't like the fact that I cannot delete my payment details from my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - Thank you for taking the time to send us a review on your experience. We apologize that your results were not totally satisfactory. Also, we were able to erase any payment details on your behalf. We will be reaching out to you shortly to see if there is anything else we could do to remedy this. |
Still not covering my gray for more then 10 daysstill not covering my grays for more then 10 day. I love the ease of your hair color and am willing to give it one last chance but I need to have MUCH better coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
I requested a refundIf you see my profile pic, I'm not happy. My once light brown hair is reddish Brown with brassy red highlights and it did not cover grey hair. I followed instructions to the letter. Shampoo and conditioner was really good but only one application was sent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVinet - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Poor resultsRemove me from your mailing list and discontinue sending product. 0 of 0 people found this review helpful. Did you? |
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Still too darkColor is still too dark Looks a bit brassy this time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We are sorry that your hair color turned out darker and brassier than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Perfect match!Unbelievable! Great color match. Live that the best part..is delivered to my home. And I dont have to keep guessing what color matches mine best! Love, love, love it! 0 of 0 people found this review helpful. Did you? |
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Lookin' GoodI'm really enjoying the shine and bit of color fun. 0 of 0 people found this review helpful. Did you? |
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Finally!I am very happy to find a product that does what it says. 😄 0 of 0 people found this review helpful. Did you? |
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Fantastic vibrant color!Gorgeous, vibrant copper-red! This is a fantastic color and I swear looks identical to my salon color. It's also very even all over, which I guess has more to do with my application of it, but the instructions on sectioning and application were extremely helpful in this regard. I got nervous halfway through that it was going to be way too red, but it really came out perfect, just perfect. Thank you!!! 0 of 0 people found this review helpful. Did you? |
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Great hair colorThis is easy to do and the color is great and good for your hair. 0 of 0 people found this review helpful. Did you? |