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Custom Colour Set
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67 642 Verified Client Reviews |
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Good white coverage but not the shade !Nothing like the Violet brown shade more copper colour but covered the white hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmandeep S. - Thank you for your feedback. We’re so sorry to hear that you were not completely satisfied by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. |
5 star potential!Loved the kit, easy to use with clear instructions and every tool you need. My only gripe was that the product did not effectively cover my grays. However in contacting customer service I was given a solution and am excited to try again with my next kit. The level of customer service I received was fantastic, kudos to esalon for that. Overall I am very impressed, if this next kit works on my stubborn, pesky grays, I'll be a lifetime customer. 5 of 8 people found this review helpful. Did you? |
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Great colourVery happy with the result 2 of 4 people found this review helpful. Did you? |
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CoverageThe color is nice but it doesnt do good for my white hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEvangeline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ScamThis product is NOT formulated for you. The product does a terrible job of covering gray. They are not willing to refund or send a better formula before the next scheduled delivery. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We are so sorry to hear that you were disappointed with the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I wanted too darkI'm not happy it's too dark and I hate burgundy I have it in my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Have used--but now they won't send or sell me my color. RidiculousI have really liked eSalon, but I collected color faster than I could use it so i stopped ordering for a few months. But I loved my color (after some adjustment). I went to re-order--and they won't let me re-order my color. I have to start all over, create a new profile, etc. Why? All my information is in my account, and none of it has changed. So why do I have to start over, risk not getting the color I want again, and all that? I reached out to customer support, and the agent basically said nothing they can do--they refuse to sell me my existing color again. What company behaves this way?! It's so ridiculous I won't deal with this company any more. Find a company that doesn't inexplicably refuse to sell its products to users. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsS E M - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fried hairI want to end my membership or subscription with eSalon effective immediately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
ExcellentMy colour is beautiful. Just like my natural red hair. Excellent product. Love it. 2 of 2 people found this review helpful. Did you? |
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Ash brownColour is right if i colour the same way I did first time it will look great. Thank you 3 of 5 people found this review helpful. Did you? |