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Custom Colour Set
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67 695 Verified Client Reviews |
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Not the color I ordered.Color is still not what I want. Cancel any further shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not pleasedI will try again but this was too dark for me and so I rinsed it out before the time recommended and now have to re-order and pay yet again. Seems cheaper to just use Loreal from the store. I have a lighter color so hopefully this will work, otherwise I would say I tried my best to give this a chance. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Color Doesn't Last After ShampooI have tried three orders so far. The color looks about right after the second shampoo. Unfortunately, after the third shampoo, the color fades quickly. For the price, I probably will look for a less expensive color because I am very grey and color frequently. Customer Service is great and has worked with me to get the right shade and application technique. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDelena - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you have been working with one of our colorist to perfect your custom blend. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for |
Couldn't Be Happier!I love everything about eSalon! Very responsive - they listen and work with you until the color is exactly what you want. 0 of 0 people found this review helpful. Did you? |
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Convenient, Great colorGreat hair color! I love how easy it is to have great color at home! 0 of 0 people found this review helpful. Did you? |
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Loved it!Loved the color. Y'all recommended a different color for me and it turned out perfect. 0 of 0 people found this review helpful. Did you? |
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Yes,it is the best!I love the the whole experience! The color is great, superior gray coverage, no odor, and customized subscription! Couldn't ask for more. 0 of 0 people found this review helpful. Did you? |
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Good gray coverageEasy to use, great instructions. 0 of 0 people found this review helpful. Did you? |
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Get Great Reviews from my friends on my hair colormy friends always say how much they like the color of my hair and how shiny it is. 0 of 0 people found this review helpful. Did you? |
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Always awesomeThis hair color is wonderful. The closest to my original color, covers all the gray, and its just beautiful! I love that e salon remembers for me, and always delivers on time. Thanks! 0 of 0 people found this review helpful. Did you? |