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Custom Colour Set
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67 642 Verified Client Reviews |
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Not what I expectedI have been ordering from here and this is the first time the color I chose has failed me. It’s didn’t even paint my greys all the way and by two washed my color has already started to fade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful!!!My hair is a completely different colour to what I ordered. It literally looks like red/ purple crazy colour - not a hint of copper in sight Throughly upset with the result! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamilla B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedColour was not rich enough and faded very quickly. It also left my hair very dry and no glossy look. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Mandini! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Easy to useLove this product. Easy to apply n my hair looks healthier now. Thank you esalon 3 of 3 people found this review helpful. Did you? |
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Stylist RocksYvonne, thank you for understanding my color change desire. You are truly amazing! 1 of 1 people found this review helpful. Did you? |
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Easy to UseLove the color and coverage. 0 of 0 people found this review helpful. Did you? |
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My roots are still red and fade out so quicklyMy request/goal was a hint of red in my medium-dark hair. This is auburn or was when I was choosing a color. A small amount of red to add a tone that was noticeable when the sun shined on my head, that was what I wanted. When I'm indoors under recessed light, my freshly colored roots look very red. A week later they are pale, almost pink taking on a glow. I'm now buying boxed ash brown to get by. The dual process should be the perfect system to create a completed coloring for my "simple" request especially with increasing grey to deal with. Darker, more deeply, neutral covered roots is always preferable when coloring in ANY color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVickie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Nice productI like the system I just don't like the actual color. It's too light although it's a pretty color! 0 of 0 people found this review helpful. Did you? |
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Not the colour I asked forI asked for intense copper and got something completely different. I’ve also contacted to tell my colourist I wasn’t happy this was on Monday it’s now Friday and I haven’t even had a response - not a happy 1st time buyer 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Janet! I'm sorry to hear that your color wasn't right for you. Please check your emails, we got back to you to help you further. |
Love!Took us three tries to get the color I wanted, but now, I absolutely love it! It’s exactly what I asked for - a shade of red that looks completely natural. 😍 Thank you, esalon, for continuing to work with me! This is great. 😃 2 of 2 people found this review helpful. Did you? |