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Custom Colour Set
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67 686 Verified Client Reviews |
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New color, loved it, some fading but staying with it!This color was a change from my usual array of blonde I've used over the last 30+ yrs. I decided to go for a new, brighter, but not lighter, strawberry blonde color (which my daughter has naturally). In the past, hair color with any level of copper or red in it, would, unfortunately, immediately begin to fade and be totally gone from my hair in a few weeks - way sooner than expected. However, I find eSalon is holding great! Although the color has faded to a degree (which I expected) , I am still very pleased with eSalon formula's holding power overall! I am a few weeks from touch up and I feel it will be perfect timing. I am very excited to reapply this new color again. So far, I am very pleased with eSalon' and have no plans to discontinue using it in the near future. 0 of 0 people found this review helpful. Did you? |
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Love itI really love my hair color with the free highlights. However I lived with my elderly father who had a 2nd stroke. I had to move and am looking for work. Please stop service till I have income and contact u. 0 of 0 people found this review helpful. Did you? |
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Color fades.Color seems to fade more quickly than other hair color I have used. Maybe I need to select a shade darker. 0 of 0 people found this review helpful. Did you? |
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hair colorI feel like it gives good coverage but sure would like it to keep the permanent color for a longer period of time any suggestions? 0 of 0 people found this review helpful. Did you? |
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covering the grayI've noticed that my gray starts coming up again in 2 weeks 0 of 0 people found this review helpful. Did you? |
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Not what I expectedThe color was a lot darker then expected. My roots and the rest of my hair do not match. It also didn't do a good job covering my gray hair. All the gray hair on my hairline is still visible. Other then that packaging was nice and directions were easy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
It's too dark for mePlease make lighter, more golden brown than brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValary - We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Custom colorI like most of the the conveniences of esalon. I'm tired of having to change my formula all the time. With each order the formula gets darker or redder or both. My formula is a medium blonde and the last time I dyed my hair it turned out brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - While we're happy that you're enjoying the convenience of our service, we apologize that you feel disappointed by your color results. We see that your colorist was since able to formulate a shade designed to better suit your needs. We're constantly looking to improve our service and hope to hear more of your feedback soon. |
Not permanentCompletely washed out. I used color protectant shampoo and conditioner and did not blow dry my hair. , it's no better than the hair color from the store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelody - We apologize that your color faded much faster than you expected. After reviewing your profile, we see that a refund was processed for your most recent order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience. |
Hair colorWrong color and didn't color gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We're sorry that your last hair color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |