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Custom Colour Set
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67 669 Verified Client Reviews |
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Not received order but money has been takenNot received my order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - We are so sorry to hear that you have not received your hair color order. We have contacted you and sent you a replacement package to the address you have given us. We hope you enjoy the color! |
FadedI love it..but it seemed to fade quicker than expected... Why??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - While we're glad that you're enjoying your color, we're sorry that your results are fading faster than you expected. A member of our Color + Care Team has reached out to you via email to discuss your upcoming hair color order to ensure this application will provide longer lasting results to better suits your needs. |
Color is not lasting as long as it shouldMy hair color only lasted three and a half weeks. It used to last longer. Im thinking that maybe I got a bad mix this time . I know they make each one up individually but maybe mine got some bad stuff in it. Or not enough of something that it needed to make it last. Im not very happy... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFaun - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Same results as beforeI specifically asked for a lighter, brighter shade of red. I got a copper, almost burgundy. What I was doing before was cheaper and got the same results. Plus, trying to do roots only first on very short hair is almost impossible. I'm very disappointed and want my money back so I can get the correct color I want from Sally's! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMisty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Hair colourHi This time the dye left a horrible think gloopy substance on my hair and it needed lots of washing out. It was very distressing as I thought it wouldn't come out! It's also very dark but again the grey is distinctly lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry that your hair had a gloopy substance after your color application and it turned out too dark. Since you have expressed that you were unsatisfied with our product, a representative has gone ahead and added a credit to your account, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your recent experience. |
Perfection as alwaysI am in love with the lighter shade your team blended for me. It has been a while since I have done the gloss the results were amazing! I am in love with your product and the convince is great. 0 of 0 people found this review helpful. Did you? |
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Very satisfied with esalonI like the colors. Also, my hair is to soft and healthy since I have been using esalon for 3 years. 0 of 0 people found this review helpful. Did you? |
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Happy CamperI was very nervous about trying this product. I shouldn't have been, it is amazing. I love it so much. The colour is perfect and it is not flat or boring. It looks so natural. I would recommend this product and eSalon to everyone. Brilliant guys. 0 of 0 people found this review helpful. Did you? |
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PerfectI have used eSalon hair color several times now and my hair stylist says she can't tell I have done it myself. Meaning the color is excellent and I am able to apply it well. Both were questions for me when I originally decided to try it. I highly recommend giving this a try and see if it will work for you! 0 of 0 people found this review helpful. Did you? |
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Lasts longer, for sure!There are many reasons I prefer eSalon hair coloring over store-bought: The smell doesn't linger in your hair for days; the color lasts longer, doesn't dull as quickly; the color is more natural-looking; a fraction of the price as a visit to a salon; the shampoo and conditioner smell so nice and work well; you can modify the color before your next shipment; it's shipped automatically (if that's what you want) -- no forgetting to pick up hair color at the store. 0 of 0 people found this review helpful. Did you? |