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Custom Colour Set
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67 669 Verified Client Reviews |
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hair color reviewat first it seemed really shiny and after about 10 days it just looked dull again. the gray is covered but the color just went blah. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We're glad to hear you are enjoying great gray coverage and can certainly understand wanting to see a lasting shine. Your colorist will review your comments and contact you with suggestions. We look forward to seeing your new results! |
color is pretty goodColor is good, close to my original color; but the chemicals dried out my hair and made it feel coarse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia - We are sorry to hear that you experienced dry results. Upon reviewing your account, we see that you contacted us and we were able to guide you through our Rinse Through Your Ends step to ensure hydrated hair during and after application. Thank you again for reaching out and we're always here to help! |
Not as expectedThis was just the same as a box. I still had red/orange undertones. Not as expected. Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not as satisfied as first two times.I have used this hair color a few times now and have to say I am reconsidering my options. I've worked hard at following the instructions and times but have not consistently gotten close to the same results. I am especially concerned about the ashiness and lack of shine after my last application. 0 of 0 people found this review helpful. Did you? |
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Disappointing: did not cover gray hair!This would be my third time using the Custom Hair Color product. The first two times the product worked great. This last time, I was really disappointed. Did not cover the gray. Not sure if I will purchase from e-salon again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane- We’re sorry to hear that your hair color has not provided the expected gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you regarding this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorThe color is OK. I guess I'm looking for a deeper wine shade. I like the darker color. I didn't like how light the last change got. But I's like more of deep wine color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeleste - We've carefully reviewed your review and see that your colorist adjusted your custom formulation for more of a plum, wine-colored shade. We look forward to hearing your feedback on this reformulated color soon. |
is it real or color!Color is ok, though it may have more highlights in it, ready for a color change I think.. Does look natural though. 0 of 0 people found this review helpful. Did you? |
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The Wow ExperienceMy hair has not been this soft and full of body since I was a teenager. The color is just wonderful. I'm really impressed with how easy it is to change my delivery date, hair color or have questions. 46 of 48 people found this review helpful. Did you? |
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Great Product!Good quality product. It is very convenient, the box comes with everything you need! Presentation and customer service is fantastic. I really don't have any thing negative to say about it. 11 of 11 people found this review helpful. Did you? |
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The Best!!Love this hair color!!!! 0 of 0 people found this review helpful. Did you? |