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Custom Colour Set
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67 798 Verified Client Reviews |
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Matte Ash Brown = REDthe color was standard do at home hair color. I was pleasantly surprised that I didnt need both entire bottles as I usually use two packages of color because I have a LOT of hair. however, the color was not at all as expected. I dont know if the browns have lightener in them or what, but I was trying to go slightly darker and ashier than my normal hair color and instead went slightly lighter and with very red undertones. There's nothing "ash" about this color! Very disappointing. The dye itself was also very drying for my hair and there wasn't nearly enough conditioner in the little packet to re-moisturize, so I ended up having to do a deep conditioning mask to re-moisturize my hair and make it back to normal. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDevon- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
hair colorMy hair turned a awful color will not ever order again!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDoris - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not covering greyDespite following directions, including wait times, I still have the pesky grey hair trying to peek through. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabetha - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not the good colorhello, i need a color like the photo i updated today is it possible? thank you sophie 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsSophie- Thank you for your comment. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
It's a two person job / go to a professionalI ordered a color slightly redder than what I was originally and I ended up with red roots and dark brown lengths it was a mess and it being a holiday weekend I had to go buy another color to cover it. I guess if you have someone to help you "paint" your roots it may work better. But I have shoulder length hair and a lot of it so doing just my roots and seeing that the back was properly covered was impossible. And I did follow the directions exactly and I did contact them about the horrible turnout they responded within a day, but it being a weekend I had places to be and couldn't wait for their reponse and then them telling me they'd needed pictures I am assuming so they could send me a fix for the issue, like I said I wasn't going to walk around looking like a skunk so a trip to Rite Aid was all I could do to fix it. I am extremely disappointed as I've seen so many youtubers rave about this product but then again they are sponsored, and if they'd had a similar issue to mine they could have had it fixed even professionally and gone on with their video saying how amazing it is. I guess there is a reason none of them stick with it and all the ones I've watched go back to the professionals after one use. It's also very messy. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not for meThe color turned was bad made my hair look grayish green 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We're sorry you didn't have a good experience with your first color application. We see one of our associates has already contacted you concerning your account. We're glad we were able to help! |
A big dissapointmentNot what i expected. Loved my previous hair colors but wow two toned hair?? Did directions as was to the very last word. Lighter warm brown got my roots a darker brown with red highlights length of hair was more a warm but medium warm brown no ted highlignts. Idk ..but hae to recolor. Otherwise the colors b4 were been and fantastic just skin tone didnt fit red. O well maybe a bad batch. But I do highly recomend as my orders b4 were just awesome .. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We're sorry to hear your last order didn't turn out as expected. Per our Satisfaction Guarantee, we've added a credit for one free hair color to your account so we can help you fix it. Look for our email for more information. |
Custome colorColor too dark brown,, I wanted more reddish, or coppery color, do not like color I got. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSidney - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Covered gray But not for me!It covered my gray. But left my hair dry and brittle. I will not reorder. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We're sorry to hear you experienced dryness. We see you've already spoken with your licensed colorist who was able to help you get a credit for a free order. We hope we can help you find hair color perfection! |
Burning Sensation When AppliedThis product caused a burning sensation to my scalp. I have cancelled all future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Ann- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |