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Custom Colour Set
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67 649 Verified Client Reviews |
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perfect hair colorThis is exactly what I wanted. Thank you! 2 of 2 people found this review helpful. Did you? |
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PerfectI requested a color change to cover grey. OMG it works. I see no grey. I love the color that was blended for me. 3 of 4 people found this review helpful. Did you? |
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Salon qualityFirst time user! Was very pleased with the results, also very easy to do, I would highly recommend esalon to anybody that’s paying a lot of money to get hair done at any salon. Thanks so much! One satisfied customer. 2 of 3 people found this review helpful. Did you? |
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Very unreliable3 of my recent orders have been “lost in the mail”, and one was just entirely skipped for no apparent reason, so I haven’t been prepared to touch up my roots & color before 2 pretty major events, and have had to resort to drugstore hair coloring. Before that this had been a great service, but I’m going to have to cancel it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Heather - We truly appreciate your feedback! We are so sorry to hear about your issues with your recent deliveries. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not Great for GraysThis coloring was a great color blend but did not touch my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jamie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Burned my hair more than other brandsColor was as I chose it but I’m going to adjust to a slightly darker color the next time. My only concerns with this companies formula is I had more than usual hair loss when I was rinsing the color out. It’s normal to have some hair loss when coloring but I had quite a bit more of hair burn than any other brands I’ve used like Madison Reed. I’m going to give it one more try before I make up mind if it’s right for me. I’m going to reduce the time to see if that helps. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartha - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Very convenient, can’t beat the priceI think that overall this is a fabulous service. For custom color and endless patience on the part of the colorists who actually read your comments/revisions and adjust per your instructions, you can’t beat the price. I live in CA and I love that I can reach a colorist at 730 am on a Saturday or Sunday. The packaging and convenience of 2 sets of gloves shows someone put thought into this service. And getting the box makes me feel like I’m un opening an expensive present. It’s that pretty. For these reasons I’d love to give esalon 5 stars. If I am honest though, I will say I’m not100% satisfied with the gray coverage. I have some stubborn grays in the front (most important area I’d like to cover lol) and this product does not successfully cover those gray hairs for more than a few days. 8 of 9 people found this review helpful. Did you? |
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Perfect ColorI love the color, especially as it starts to lighten/fade a bit. It looks natural and people have said I look younger. Thank you for adjusting the color to meet my desired result. 6 of 7 people found this review helpful. Did you? |
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I love the new colorI had asked not so asy..and u guys nailed it!! I love this new color 1 of 2 people found this review helpful. Did you? |
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Love the color!The good people at eSalon suggested a color they thought would look better than I originally chose, based on a photograph I sent them...and they were 100% right! 0 of 0 people found this review helpful. Did you? |