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Custom Colour Set
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67 649 Verified Client Reviews |
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Didn't cover my gray rootsI applied the product as directed and waited 20-25 minutes for processing, but still have grayish roots. Maybe mine are just stubborn grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No gray coverageWhat little gray hair it did cover, it washed out after a couple washes. When they resent a 2nd formula to try, my roots have come out very reddish with very little gray coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Fabulous color!Not only did I get the beautifully-blended color, but the shine and healthy look to my hair as well. The shampoo and conditioner are such an added bonus. My hair and I thank you! 8 of 8 people found this review helpful. Did you? |
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PerfectI sent in a pic and described the color I wanted and it was perfect! It was exactly what I described. It also felt very healthy afterwards. Will continue on with it. So much cheaper, and less time consuming, than going to the salon and I get the same results. 10 of 11 people found this review helpful. Did you? |
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Beautiful rich colorGreat packaging, instructions and product! I absolutely love it and I am now a lifer with this product! 0 of 0 people found this review helpful. Did you? |
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Exactly what I wantedThe color match was shocking for me! I was pleasantly surprised and am so relieved the color is what I wanted! Thank you so much. Please sell additional after-color conditioner as I have so much (curly) hair and my head could have used more conditioner than what was given! 0 of 0 people found this review helpful. Did you? |
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Perfect shadeWanted to amp up my natural ginger and looove the copper I ended up with. I was scared to color my hair myself (and scared of hot roots) but the instructions and vids kept me on track for a great result! Will not be canceling my subscription lol 0 of 0 people found this review helpful. Did you? |
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Worked really well...Just a little darker than it looked online, so keep in mind! It will be lightened for my next shipment so I will update then! 0 of 0 people found this review helpful. Did you? |
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Love ColorI absolutely love my color just need better grey coverage still see some greys 0 of 0 people found this review helpful. Did you? |
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Staying powerThe color is fine. I like all the extras, stain remover etc. however, when I get my hair colored at the salon, the color is good for at least 2 weeks. With e-salon after one wash I can see grey coming through. Pretty disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenni - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |