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Custom Colour Set
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67 649 Verified Client Reviews |
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Not greatDid not cover my gray that well. Still see the gray on the sides. I let the solution sit and followed the instructions just as it says but the results are not the best 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too dark and redI hate the color. It's way to dark and red. Not medium blonde at all. 😭😭😭 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
No grey coverage :(This hair dye did not cover my grays. It smelled good and the package was pretty 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep a look out for an email with your next steps! |
Not the right colorThe color wasn't light enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great colorMy color was great, exactly what I was looking for. All the little extras included were nice. I used the bottle to do my color, next time I'll use the bowl. I colored my hair and left the bottle sitting on my vanity. Took a shower and when I got out, discovered the remnants in the bottle had oozed out on my vanity. My hair color was brown so you can imagine what it looked like on my vanity. Thankfully cleaned up nicely, no staining. Very pleased with the color. 0 of 0 people found this review helpful. Did you? |
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Very good way to colour hairI liked everything about this set .. Everything in it to colour hair properly..My only thing wrong for me is the colour wasn't light enough.. I get a lighter colour with a box set from a pharmacy 0 of 0 people found this review helpful. Did you? |
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Color still not rightCan we make it a little darker? It’s still too light and orangy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeila - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
CoverageThis last color didn't cover the short hair at the nape of my neck...looks horrible!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the right colorI asked to go darker, and I got the same or lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAimee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I had no gray hair, My hair was natural dark blonde, color kit turned it orangeI spent $200 trying to fix it at real salon and still not right color. I was lightening from dark natural blonde to Medium natural blonde with your kit, but it turned orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |