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Custom Colour Set
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67 726 Verified Client Reviews |
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Hair colourAbsolutely delighted with this colour, thank you. I was always to afraid to go back to a red colour. I just love it. 11 of 15 people found this review helpful. Did you? |
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Just like salon colorEasy to use with great results. Very impressed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Starter SetI was amazed at all I got with my first order. I was a little daunted about doing it myself but finally bit the bullet and did it last week so I am way off my 5 week reorder schedule. I absolutely LOVE my custom color which is brown with golden highlights. I was wondering if I could change my reorder schedule for November to every 8 weeks. 0 of 0 people found this review helpful. Did you? |
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New Color FormulaI am so happy with the new color formula, a true strawberry blonde! My previous hair formula was a more coppery red which worked well for me in the past. Since I spent a number of weeks at the beach this year, my hair bleached to a more strawberry blonds, which I decided to keep. I could not have been happier to see the results of the new formula, it is very natural and covers the gray very well! 0 of 0 people found this review helpful. Did you? |
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PerfectI love the new formulation of my hair color. It is perfect. Thank you for your lovely products 0 of 0 people found this review helpful. Did you? |
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Not the color I wantedI want it to get the color disclosed to my natural hair and to dye my ends I add photos and everything. I color my hair for so many years now and this was not even close. They suggested dying my roots and then everything else. I DID IT! and now my hair is so much darker at least 3 shades difference and my roots have some reddish in it. THAT I TOTALLY HATE. I will wait for a little bit and I'm gonna use toner and try to lighten it. Overall was an easy and quick application. I like how my hair is feeling but that is all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Left my Hair Damaged and Did Not Have the Gray Coverage I WantedI've colored my hair with other products, so I am not a newcomer to coloring. I hate leaving bad reviews and really wanted to like this product, but it left me with no choice. I followed the directions to the letter. Once I rinsed out the color, my hair felt coarse and wiry. After drying, it was uncombable until I put in a leave-in conditioning product. Additionally, I still had grays showing immediately after, so it didn't have the coverage I wanted. I'm sorry for the bad review, but this product left me disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We are sorry to hear that you were disappointed by the gray coverage and hair texture of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I really wanted to love thisI really wanted to love this at home system. Packaging is fancy. The colorist probably do know what they’re doing. But the lab and the product itself? My hair is a mess. It never covered my very little grays and whites and some parts of my virgin hair never grasped the color. My hair does feel soft. Would I keep my subscription? Probably not. It’ll probably cost me more to now fix this mess. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCherry - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help! |
Always a ProblemThere is always a problem with my orders. I should be receiving two orders every 8 weeks; however, they are either sending the wrong hair color or not sending one of the orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colorthe color I received is completely different from the one I ordered, it also did not cover my white hair, after two washes it started to fall out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGalia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |