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Custom Colour Set
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67 649 Verified Client Reviews |
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Not good for meI do not like this hair company I’m trying to cancel my orders I do not want any new colors from here 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVikki - Thank you for reaching out! We're sorry to hear you've been unhappy with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Didn’t work for my hairYou sent two sets of hair color I use them both on in one time. It did not work at all. At least a little bit of color on my hair. It was nothing. I am surprised when I know from My bank account that they will sent me another set. I am trying to cancel but it’s hard how to find where to cancel on the website. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t last past one washI died my hair and then two days later I washed it again and the color washed out and my daughter used color from you guys as well and it turned her hair orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Didn't Cover GrayMy product came, when I used it I was very disappointed with the quality of color. It didn't cover the gray roots it turned them orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarian - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I LOVE my hair color!I’m used to buying drug store hair color. I like to dye my hair a bright red, and even with the best drug store kits, it takes me forever to get the water run clear after rinsing—sometimes it takes days. I’m also used to my hair texture feeling dull afterwards. I decided to try eSalon, and my color looks amazing. The directions are clear & detailed, everything is labeled well, and it’s easy to use. It didn’t take me long to get my hair to run clear after rinsing, my color looked vibrant and covered my roots & grays completely, and my hair looks so shiny & feels amazing. I’m definitely going to use eSalon again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Too harsh to my scalpI sooo love your hair colour and the whole concept but unfortunately I need to stop using it as every time I apply it, I have quite an intense burning and stinging sensation on my scalp for the first 2 days or so. Despite shampooing TWICE after each application! I used to ignore it, but as I just got a skin cancer diagnosis, this really scares me and I am now looking into more gentle alternatives. Maybe you could put some research into it for the future as I am sure there is more sensitive heads out there.. 😊 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Miriam! We are truly sorry to hear about your personal experience. Please check your emails, we've just contacted you to help you further. |
Good gray coverage.I was very happy with this hair color. I hated spending a lot of money to get my hair done professionally. I got great gray coverage. My husband helped apply it which was fun! The color seamed a bit dark at first but after a few days it faded to the perfect color. I like having no ammonia in the hair color. Although I didn't need it I love that they provide support and videos. 2 of 2 people found this review helpful. Did you? |
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HaircolorLove the color of this mixture. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - We're thrilled to hear that you're enjoying your custom eSalon haircolor. We look forward to our next opportunity to delight you! |
First time userI am loving the colour, have uploaded before and after pictures, I would also like to chat to a colourist to see if there is any other colour that might be good for me. Can this be arranged? 1 of 1 people found this review helpful. Did you? |
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Great Tone!I really like the new color, thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Pathy - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - Happy Coloring! |