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Custom Colour Set
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67 649 Verified Client Reviews |
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Went blackHave light brown hair with blonde highlights and wanted to go a medium brown for winter. Left this colour on for half the amount of time as stated on the instructions as it started to look really dark. Washed it out and it was black…so so bad will never order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lydia! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further. |
Love ItI just got a chance to use my new custom color, a medium blonde, and I truly love it. The color is bright and flattering to my skin tone and eye color, I didn't realize how unflattering the gray was until I used this color. I will be ordering it again. The only thing I missed was that when I use to order color - years ago before going gray - the kit came with a brush and there wasn't one with this kit. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Great productEasy to apply. Excellent coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
So easy to useGreat directions, so easy 0 of 0 people found this review helpful. Did you? |
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Perfect matchI absolutely love the results. The color was perfectly matched to the rest of my hair. Retouching my roots was so easy. The I instructions were simple and clear. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYamileth - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Hit the copper balance perfectly!I just love the color. It's been over a year since I tried coloring on my own and I just wasn't happy with the strawberry blonde attempts at the salon. Also, with prices going up on everything, I thought I'd try coloring at home again. I'm so happy I did! It only took 30 minutes, so it saved me time AND money. :) 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAimee - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Great colorJust what I wanted for a color! Only issue is it fades fairly quickly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIndira - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Doesn’t cover my grey.Does NOT cover my grey hair. I now have grey, pinky red, and brunette zones on my head. Will be paying for color correction when I can get back to my stylist. On a positive note, did leave my hair soft and healthy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLouise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Easy to follow and useEasy to use and followed but the color did not turn out at all how I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I'm tired of giving the benefit of the doubt.Been using this hair color since June 2020. I cannot believe I stuck with it for two years... probably because it was so convenient. I get one good color out of every four. Like many other reviews, the color is inconsistent and even turns my roots lighter at some places. I have very dark hair and use a blue black permanent dye for gray coverage. Some places cover well others appear stripped of all color. Been going back and forth with them for a while. I don't change my routine, wash my hair on a Sunday and do not use any product. The apply hair day on a Thursday so it's not freshly cleaned. I'm so tired of playing this game of will it cover my roots or ruin my hair this time. Found another brand online with far better reviews. Will finally be ending this horrible hair relationship. Not worth the price for quality. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |