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Custom Colour Set
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67 726 Verified Client Reviews |
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Love my hair color 😍I love my new hair color. I have naturally dark blonde hair with cool tones (more on the green side), so this added warmth which complimented my warm skin tone much better. These colorists are pros and are slowly turning me into one as well. Absolutely love ❤️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your custom eSalon hair color! We look forward to the next opportunity to delight you! |
Love it!!I am so happy I decided to purchase from eSalon. The process was so super easy, very well explained on every step, and super great product quality! I can't wait until my next order!! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaylie - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
ENDED UP WITH LIGHT BROWN AND GOLD HAIRWaited for what seemed like an eternity for this color to arrive! So used it this morning. Not only did it not cut or color my gray, but it didn’t do anything for the blonde highlight remnants I had left. Do ur selves a favor, get your color done in a salon, where the stylist can actually show you the color and evaluate how your hair will grab the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Didn't Cover GrayMy product came, when I used it I was very disappointed with the quality of color. It didn't cover the gray roots it turned them orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarian - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not good for meI do not like this hair company I’m trying to cancel my orders I do not want any new colors from here 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVikki - Thank you for reaching out! We're sorry to hear you've been unhappy with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Didn’t work for my hairYou sent two sets of hair color I use them both on in one time. It did not work at all. At least a little bit of color on my hair. It was nothing. I am surprised when I know from My bank account that they will sent me another set. I am trying to cancel but it’s hard how to find where to cancel on the website. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t last past one washI died my hair and then two days later I washed it again and the color washed out and my daughter used color from you guys as well and it turned her hair orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
I LOVE my hair color!I’m used to buying drug store hair color. I like to dye my hair a bright red, and even with the best drug store kits, it takes me forever to get the water run clear after rinsing—sometimes it takes days. I’m also used to my hair texture feeling dull afterwards. I decided to try eSalon, and my color looks amazing. The directions are clear & detailed, everything is labeled well, and it’s easy to use. It didn’t take me long to get my hair to run clear after rinsing, my color looked vibrant and covered my roots & grays completely, and my hair looks so shiny & feels amazing. I’m definitely going to use eSalon again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Too harsh to my scalpI sooo love your hair colour and the whole concept but unfortunately I need to stop using it as every time I apply it, I have quite an intense burning and stinging sensation on my scalp for the first 2 days or so. Despite shampooing TWICE after each application! I used to ignore it, but as I just got a skin cancer diagnosis, this really scares me and I am now looking into more gentle alternatives. Maybe you could put some research into it for the future as I am sure there is more sensitive heads out there.. 😊 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Miriam! We are truly sorry to hear about your personal experience. Please check your emails, we've just contacted you to help you further. |
Good gray coverage.I was very happy with this hair color. I hated spending a lot of money to get my hair done professionally. I got great gray coverage. My husband helped apply it which was fun! The color seamed a bit dark at first but after a few days it faded to the perfect color. I like having no ammonia in the hair color. Although I didn't need it I love that they provide support and videos. 2 of 2 people found this review helpful. Did you? |