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Custom Colour Set
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67 740 Verified Client Reviews |
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Finally got my color correctIt took 3 times to change the formula, but the esalon team got it right. Love the convenience of having it delivered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Patricia - Thanks so much for your feedback! We're so happy to hear we were able to craft the perfect color for you. We appreciate you sharing, and Happy Coloring! |
Very drying - also eSalon keeps charging you without your consent.I ordered this product to try it, no where it was written that I was enrolled in automatic product delivery. eSalon now has charged me for another round of a product that I didn't like. They aren't refunding me my money, and they even picked when to send it to me. I am shocked. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
PackagingMy package came in their box but not an outer package. Consequently my box was opened perhaps and contents removed or not put in. I was so disappointed and left with nothing in my box and bank 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCassie O.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you have received an empty color kit. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong color sent.I had requested a color adjustment, but didn't like the lack of personalized care and didn't want to be experimented on, so I requested to keep the original color which didn't seem to cover greys. I was sent the adjusted color anyway. It looks awful. I wish I could get personalized color that makes me feel great about my hair like in the marketing materials. And not this color experiment I am currently on and paying for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
disappointedDidn't cover the gray roots very well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLillie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not happy with the colorDid not cover my gray and I look like I have a halo of white hair around my face 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too yellowI have found the colour I like in a really cheap brand but was hoping this would last longer! Came out really yellow going to cancel subscription and just use cheap brand 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Hannah! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further. |
Always perfectPerfect shade for me and good grey coverage! 4 of 4 people found this review helpful. Did you? |
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GreatThe color is a perfect match to what I was looking for. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsIsabel - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Love My Color!I absolutely love my custom color! So natural looking! Great product! 1 of 1 people found this review helpful. Did you? |