|
Custom Colour Set
|
67 649 Verified Client Reviews |
|
Sort by: |
|
Exactly what I was looking for.I just took one little twitch to get to the shade I was looking for. I was referred to eSalon and I have referred as well, all of us are satisfied with customer service and the quality of the products. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGina - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Hair falling outEverytime I have used the priduct my hair falls during the process. Not in clumps, but it is a decent amount. I am jot saying that this is common, but it jusst doesn't seem to be. Great fit for me. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJaclyn - We’re truly sorry to hear that you have had hair loss since using our hair color. Generally, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on the next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
IN LUVmy first order wasnt quite my ideal hair color, it just wasnt as vibrant as i wanted so i contacted my color stylist and told her exactly what changes i wanted and what i didnt want and when i tell you SHE CAME THROUGH!!! she fixed EVERYTHING i needed fixed. will definitely be ordering a lot more from them. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsValerie - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Useless dont waste your moneyMy colour washed out of the grey areas of my hair in 2 washes. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Shirley! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we've just contacted you to help you further. |
GrayI left the product on for an hour and still I saw my grays. But I decided 5 more mins. I decided to rinse and condition. After all that, my grays are still on my sides very bad. I am so disappointed. I will go back to box color. Sad it didn’t work. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair is no longer copperI am very very upset because my hair is no longer copper it’s just dark brown with some copper in it. I don’t know what I’ll have to do to get it back now, probably go to a salon and spend £100’s which is what i was trying to avoid doing in the first place by ordering this. The formula of the dye was the same as last time (on paper) and I followed instructions down to a T, and it turned out like two different colours. it’s also not my first time colouring my own hair. Very very upset. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Dovile! Thanks for sharing your experience with us. We are truly sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you. |
ColourI received my colour and applied. It is nice. It just is not as intense as I wanted. I like my hair to be extremely intense. Hopefully this can be sorted. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Jennifer! We are sorry to hear that your color wasn't as expected, and we'd love to work with you to get it just right. Please check your email, we've just contacted you to help you further. |
Still TOO DARKThis is my Third set from E Salon. I’ve sent photos of how I’d like my color. Your colorists say they are adjusting the color but it STILL is NOT what I want. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We appreciate your feedback and look forward to helping you reach your desired color! |
Best home hair dye.Have just used this for the first time and it’s the best home hair dye I have used. At last no orange roots! The colour has lasted well over my normal time I would need to re-dye. The colour match was perfect! Pricey but worth every penny! 0 of 0 people found this review helpful. Did you? |
|
Pleasant SurpriseSalon styled products with awesome results. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Sharon - This kind of feedback is very rewarding. We are so very happy to hear that you are loving your customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring! |