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Custom Colour Set
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67 740 Verified Client Reviews |
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Not happyVery poor gray coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - We are sorry to hear that you did not have adequate gray coverage with your color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too harshMy color set felt like it was burning my scalp too much ammonia. Nice color cover up but too strong. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKyls - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Easy to use!I love how easy eSalon makes it so that I can color my own hair at home. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Best hair dye ever!I feel like this is the best dye I have ever used, so easy and so quick to use. My colourist altered my colour as she thought my hair colour choice was slightly off and I must say I’m glad for the quick amendment. It came out really good. Although I think for my hair type I need to leave the dye to process for longer, but I’m very happy with the results 0 of 0 people found this review helpful. Did you? |
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Beautiful natural enhancing colourI have been using this company for quite a few months now and am so satisfied with the colour. I have recently had my The support is magnificent. 0 of 0 people found this review helpful. Did you? |
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To DarkIt’s to dark for me, almost black. Any way I can lighten it just a bit Easy to use 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
bad colorthe color they sent me turned my hair orange red and it did not cover the roots, instead it made my roots light orange red. the color I had before was good then they changed it and did not listen to the color I wanted. It was not dark auburn. it was light pale red with orange tones. please send color that I first started with.. what is going to fix the decoloration of my roots? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good colourLeft my scalp dry and flacky contacted support didnt apologies for this happening ive tried shop hairdye and its never left my hair like this i am having to put mostistures in my scalp to restore it back to normal again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sarah! We are truly sorry to hear that your hair color didn't meet your expectations. Your colorist will contact you to help you further. Please check your emails. |
Love the results!My hair is soft and the color is perfect! Looks natural and shiney! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWende - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
So easy to use and the color looks fantastic.I am happy to do my coloring at home. My hairstylist just quit and so I can be at ease that my color will always be great with this product. Can you send me a style in a box? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kelly - Thank you for your feedback! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color on October 25th. If you need your Color Kit sooner feel free to give us a call or send us a quick message via email. Happy Coloring! |