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Custom Colour Set
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67 740 Verified Client Reviews |
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EASY EASY EASYThis has been the most easy home hair color I have ever used! Great color EVERY TIME! Would highly recommend to newbie's and "old hands" alike... very hard pressed to "mess it up" LOL... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLueroyce - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Based on past purchases...loveStill waiting to receive. Tracking continues to back up delivery...while my parcel travels around the state. Meanwhile my gray roots are very obvious and I have an event tonite. I emailed esalon and have heard nothing. Please do not use USPS in future. Almost 2 weeks in transit ? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not full grey coverageDidn't like the color and hardly any grey was covered. For the price, I'd expect more 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Martina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Coverage of productThe last couple of times I’ve used your product, I feel the coverage of gray has not been as good. I agree with another’s statement below that it seems like a rinse that washes off after shampooing a couple of times. My last coloring I left on longer than normal…..didn’t do anything at all and I don’t want to damage my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Marsha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Loved my colourLoved my colour... Was so easy to apply and the red tones look great particularly under lights and in the sun. Thanks 0 of 0 people found this review helpful. Did you? |
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YES!!!Thank for adjusting my color. It’s perfect now. :)) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Easy to useI love my hair color but never knew about red. Love it and impossible to obtain but once you get it impossible to remove. But I am in love with it. ♥️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLupe - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Change of colorI would like to get lighter color, also in the tint rinse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Vilma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My coloristsI don’t like the color, it’s too dark. I need it a little lighter brown. Please help 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Disappointed!I've been a customer for years and I never really had an issue until lately. The color seams to fade quickly but it also doesn't seem to be grabbing or holding onto the hair it has been applied to. The color now doesn't have that shine to it anymore. I have complained for the last 6 months and have been working with them to get a better color out to me, I have even sent photos with the right color to them. Unfortunately, the color I get back isn't even close and within a week or two has lightened up to a nasty puke Orangie/yellow color. As far as it does not stay on my hair, they just print in my instructions to leave it on 10 minutes longer. I've done that and knew that's not the answer. I will give them one more try and if it hasn't gotten better, I will cancel my membership. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jo - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We sincerely appreciate your customer loyalty over the years and we will be reaching out to you to make this right! |