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Custom Colour Set
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67 740 Verified Client Reviews |
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Loved itThe color came out awesome.. just the way i wanted it to.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Fabulous productDid a great job covering my stubborn greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your custom color and coverage. We look forward to the next opportunity to delight you! |
FabLove it, easy and affordable 0 of 0 people found this review helpful. Did you? |
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Easy to useI loved the color although I will go lighter next time. Also, did not cover my white/grey hair around my face even though I put it there first. Still okay with it though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLona - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Horrible formulaFollowed directions to the letter. Hair turned out copper roots, pink ends, and patches of blond that didn’t get covered. I didn’t even want to leave the house, I was so embarrassed. Paid $150 to get it fixed. I don’t want any subscription. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Heather! Thank you for contacting us. We are truly sorry to hear about your personal experience with eSalon. Your colorist will carefully review your case to provide a solution. Please check your emails. |
Took out the brassy red, but did not lighten the brownI was happy that my color adjustment took out the brassy red in my hair, but the brown did not get any lighter. I don't want a DRASTIC change, but was hoping for a lighter brown for summer. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Valli! Thank you for sharing your feedback. We are sorry to hear that the color was darker than expected. Please check your emails, your colorist will contact you to assist you with your color. |
Custom made color setVery satisfied over the years with the color mixture and requested adjustments. Always been complimented about the natural look. Very good and prompt service whenever needed. Easy to use at home. Thanks to the team! 0 of 0 people found this review helpful. Did you? |
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Has the formula changed?I have been using esalon for several years now and have loved it up until my last three orders, I normally color every 6 weeks but lately my color has been fading after just 2-3 weeks and, it is not coloring my grey near as well. I used to get full coverage but, not lately. I sent an email to the team in hopes of resolving this issue, If it does not improve then I will have to stop buying it and just go to my hairdresser for color. Please esalon resolve these issues, I have absolutely loved my color until recently. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsTamara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not rightThe color seems to make my hair gold and reddish. I need a light ash brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Dry hair, greys show, too red but they do helpNot a fan. Hair felt terrible after. Didn’t cover all greys. Color was way too reddish. This was a bad idea. But the company has been very helpful offering to tweak shade for free or refund.. which I appreciate. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJenna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |