|
Custom Colour Set
|
67 658 Verified Client Reviews |
|
Sort by: |
|
Love the color!!So easy to use! The color is great! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBarbara - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate your sharing and Happy Coloring! |
AwesomeColor is a perfect match every time 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCatherine - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your personalized color! We look forward to the next opportunity to delight you! |
not badThe Colour started out strong but in 2 weeks its faded quite drastically and my hair is very dry. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Jen! Thank you for sharing your feedback with us. One of our colorist has reviewed your comments to help you further. Please check your emails, we've just contacted you. Let us know if you need anything else. |
Not the colour in mindI was very excited to try esalon’s custom colour however it just didn’t deliver what it promised. Asked for a dark copper colour and have been given a flat, dull and dry maroon red colour. The process has left my hair in a state to which I’m not sure what to do with it. It’s just broken and dry and not the colour I asked for. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Eve! Thanks for sharing your feedback. We are truly sorry to hear that the hair color didn't meet your expectations. We've just emailed you to help you further, please check your inbox, and let us know if you need anything else. |
Great color, Massive hair lossThe coverage was fine but I experienced so much hair loss immediately after the first and only color treatment. Maybe it’s my age: 60 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPetra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Brown redThis dye was so rich and lovely, left my hair feeling really luscious and healthy. 0 of 0 people found this review helpful. Did you? |
|
Great customer serviceThe whole process was easy and effortless; the customer service was fantastic. They provided me input on what they think would be best for my hair. I can honestly say that I loveee the colour. Thanks e-salon team 💕 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTeena - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
No customer supportI ordered a color, the “colorist” changed it. I tried the color and didn’t like it. They claim 100% satisfaction but my two attempts to contact customer support have yet to be answered. Now I’m trying to figure out how to cancel, they don’t make it easy. Save your money and try another service. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTerri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Also having issues with not covering grayI’ve been using r salon for many years. My roots always stayed the proper color until they grew out. Something has changed, it’s washing off Of the gray really easily now. Considering that over half of my hair is gray at this point that’s not going very well. Please undo whatever change it was you made. My last few shipments just haven’t worked. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMelody - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't work for me.Not for me. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLubna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |